How do I set an event cancellation policy on Eventbrite?

You can add your refund and cancellation policy directly into the event description on your Eventbrite listing. This makes your terms clear to potential attendees before they purchase tickets, helping to manage expectations upfront.

Can I refund attendees if my event is cancelled?

Yes. If you cancel an event, you can issue full refunds to all attendees through the Eventbrite dashboard. Our platform guides you through the process of notifying attendees and processing the refunds back to their original form of payment.

How do I process a refund for a single ticket?

You can easily process refunds for individual orders. Simply find the specific order in your event's management area, select the refund option, and confirm the amount. This allows you to handle one-off requests without affecting other attendees.

Does Eventbrite refund its fees when I refund a ticket?

Yes, when you issue a full refund to an attendee for a ticket purchased through Eventbrite Payment Processing, we refund the Eventbrite ticketing fees to you. This allows you to return the full amount to your attendee.

What is the process to cancel my entire event on Eventbrite?

To cancel your event, go to your event dashboard and select the 'Cancel' option. Eventbrite will then guide you through the steps to unpublish the event page, notify all of your registered attendees via email, and begin the refund process.

Can I email all my attendees about a cancellation?

Yes. Eventbrite's built-in email tools allow you to send messages to all of your attendees at once. When you cancel an event, you will be prompted to send a notification to inform everyone of the change and provide details about refunds.

Event Refund & Cancellation Tools | Eventbrite

Refund Management & Cancellation Tools

Handle attendee requests and event changes with confidence using Eventbrite’s straightforward tools for event refund management. Our platform makes it simple to process refunds and communicate updates, protecting your brand's reputation.

How to manage refunds and cancellations on Eventbrite

Managing refunds and cancellations is a critical part of event management. With Eventbrite, the process is integrated directly into your dashboard, helping you maintain professionalism and attendee trust when plans change.

Set Clear Expectations

Start by establishing a clear event cancellation policy. You can add your refund policy to your event listing so attendees know the terms before they purchase. This transparency helps reduce disputes and manage expectations from the outset.

Process Refunds and Cancellations Smoothly

When you need to take action, our tools make it easy:

Find Orders Quickly: Search and locate specific attendee orders in seconds.
Issue Refunds: You can refund attendees for individual tickets or entire orders. The funds are returned to the original payment method through Eventbrite Payment Processing.
Cancel Your Event: If you need to cancel an entire event, you can do so from your dashboard and have the option to email everyone on your attendee list at the same time.
Keep Track: Your sales reports and analytics update automatically to reflect any refunds, so you always have an accurate financial overview.

Your command center for refund management

Eventbrite gives you all the tools you need to handle refunds and cancellations efficiently from a single platform.

Centralized Order Management

Look up any attendee's order to process cancellations or refunds. All the details you need are in one place, saving you administrative time.

Flexible Refund Options

Whether you need to refund a single ticket or an entire event, you have the control to issue full or partial refunds directly from your event dashboard.

Direct Attendee Communication

Use our built-in email tools to send timely updates about cancellations, postponements, or refund statuses to keep your attendees informed.

Handle event changes with professionalism and ease

Build attendee trust on a platform used by a global community of more than 89M monthly average users.

An empty stage, symbolizing a professional approach to event cancellations.

Maintain Attendee Trust

A clear and efficient refund process shows respect for your attendees. By handling cancellations professionally, you build a positive reputation that encourages them to buy tickets for your future events.

An organized event registration desk, reflecting simplified refund workflows.

Simplify Your Workflow

There's no need for third-party tools to manage refunds for events. With ticketing, payments, and refunds all in one system, you can resolve issues quickly and get back to planning your next success.

An empty art gallery, representing clear and transparent financial reporting for events.

Get a Clear Financial Picture

Our reporting and analytics dashboards automatically update to reflect refunded tickets. You get a real-time, accurate view of your event's sales and revenue without manual calculations.

Essential tools for every step of event management

From initial sale to post-event reporting, our integrated features ensure you can manage any situation, including the need to refund attendees or cancel event tickets.

An empty lecture hall, symbolizing organized and reliable event operations.

Integrated Payment Processing

Eventbrite Payment Processing securely handles incoming sales and outgoing refunds, providing a seamless financial experience for you and your attendees.

Attendee Management

Easily look up orders, check attendee details, and manage your attendee list, giving you the information you need to handle any request.

Email & Marketing Tools

Communicate important updates about cancellations or postponements directly to your attendees’ inboxes to ensure everyone stays informed.

Reporting & Analytics

Track the impact of refunds on your event's bottom line with real-time analytics that give you a complete and accurate financial overview.

Eventbrite automatically promotes my events to local buyers — and 15% of our ticket sales come from that exposure.Michelle Harris, Uncorked Wine Festivals

21% of our ticket sales are driven by Eventbrite’s Marketplace. And we saw a 52% jump in average daily ticket sales in four days running an Eventbrite Ads Campaign.Morgan Kilduff, Linganore Wine Cellars

Our attendance tripled from 5,000 to 15,000 in one year, powered by Eventbrite’s marketplace distribution and growth tools.Marcus Hammond, Black Food Truck Festival

Frequently asked questions

Plan and manage your events with confidence

From selling tickets to managing changes, Eventbrite provides the reliable tools you need for a successful event. Create your event page today to get started.