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Eventbrite FAQs - Updated 2018

Check out our help center for more information.

How much does it cost to use Eventbrite?

    – Eventbrite's pricing is 2% of the ticket price and $0.79 per paid ticket plus 2.5% payment processing per transaction for our essentials package.

    – Eventbrite's pricing is 3.5% of the ticket price and $1.59 per paid ticket plus a 2.5% payment processing fee per transaction for our professional package.

    – Eventbrite's premium package has custom pricing.

    – Review our packages here.

Can I use Eventbrite for free events?

    – It's free for organizers to use Eventbrite if you're not charging for tickets! There are no monthly charges, enrollment costs, or setup fees. If you're charging for ticket sales, our fees vary by package.

    – Review our pricing information here.

How do I sell tickets on Eventbrite?

    – You can accept cash or credit card payments for your event with Eventbrite Organizer. It's a great way to keep track of on-site sales, and you can even collect contact information for your attendees.

    – Review our payment processing options here.

How do I get money from Eventbrite?

    – To make sure you get paid for your ticket sales, it's crucial to enter your payout details. You can be paid by direct deposit, check (USD only), PayPal, or Authorize.Net. When using Eventbrite Payment Processing to collect payments, your payout will start processing 4-5 days after the event ends.

    – See your payout status here.

How do I get a refund on Eventbrite?

    – Eventbrite organizers set their own refund policies. Before requesting a refund, first check the event listing to see if the event organizer set a refund policy.

    – Review our refund policy here.

Can I cancel my free tickets on Eventbrite?

    – We appreciate attendees taking the time to update their order, and if you can't attend, it's easy to cancel your registration from your Eventbrite account. Just log in to Eventbrite, Go to the Tickets page, and locate your order. Click your order to view order details, and then select "Cancel Order" to cancel your registration. We'll send you and the event organizer an email confirming the cancellation.

    – Learn more about canceling your free registration here.