City of Syracuse Office of Accountability, Performance, & Innovation

The City of Syracuse’s Office of Accountability, Performance, and Innovation was formed in 2015. The office, more commonly known as the i-­team, develops innovative solutions to Syracuse’s most pressing problems. It leverages idea generation techniques and utilizes a structured, human-centered and data-­driven approach to affect change and deliver results within the city. 

The i-team is based in city hall and reports to the Mayor, Ben Walsh. It serves as an in-house innovation consultant that focuses on different priority areas. The team works side-by-side with senior staff members and departments, however, it is outside of the typical municipal government hierarchy. This structure positions the i-team to coordinate across departments and achieve impactful results.