Last updated: October 8, 2013
Welcome to Eventbrite. Eventbrite, Inc. ("Eventbrite", "we", "us" and/or "our") enables people all over the world to plan, promote, and sell tickets to any event. And we make it easy for everyone to discover events, and to share the events they are attending with the people they know. We do this through our websites and domains, the services available on or through our websites and domains or otherwise provided by us, and the software available on or through our websites and domains or otherwise provided by us (including our mobile applications such as At The Door®, Entry Manager and the Eventbrite app) (collectively, the "Services").
If you have any questions or concerns, please do not hesitate to contact us by using the following link: https://www.eventbrite.com/contact-us.
Information We Collect:
When you interact with us through the Services, we may collect Personal Data and other information from you, as further described below:
1. Personal Data:
Organizers: We collect Personal Data from you when you voluntarily provide such information to the Services, such as when you register for access to the Services as an Organizer, contact us with inquiries, respond to one of our surveys or use certain Services. The Personal Data we may collect includes without limitation your name, address, email address and other personally identifiable information. In some cases we may collect your credit card information (e.g., your credit card number and expiration date, billing address, etc.), some of which may constitute Personal Data, to secure certain payments. In addition, if you use our payment processing services, we will collect financial information from you (e.g., your bank account information or an address to send checks) as necessary to facilitate payments and information required for tax purposes (e.g., your taxpayer identification number).
2. Non-Personal Data:
Non-Identifiable Data: When you interact with the Services, we collect certain personally non-identifiable information ("Non-Personal Data"). The Non-Personal Data we collect includes without limitation Internet Protocol (IP) addresses, Internet browser type, other characteristics of your device and software, domain names of your Internet Service Provider, your approximate geographic location, a record of your usage of the Services, the time of your usage and aggregated Personal Data that cannot be used to specifically identify you. Such information, which is collected passively using various technologies, cannot, in and of itself, be used to specifically identify you. We also collect Non-Personal Data (including, without limitation, of the type set forth above) from third parties. The information we collect from third parties may be combined with the information we collect.
3. Cookies, Pixels Tags, Local Shared Objects, Web Storage and Similar Technologies:
Our Use of Information That We Collect:
1. Personal Data:
- Specific Reason: If you provide Personal Data for a certain reason, we may use the Personal Data in connection with the reason for which it was provided. For instance, if you contact us by e-mail, we will use the Personal Data you provide to answer your question or resolve your problem and will respond to the email address from which the contact came.
- Access and Use: If you provide Personal Data in order to obtain access to or use of the Services or any functionality thereof, we will use your Personal Data to provide you with access to or use of the Services or functionality and to monitor your use of such Services or functionality. For instance, if you supply payment information (e.g., bank account or credit card information) to the Services for the purpose of purchasing tickets as a Buyer or processing payments as an Organizer, we will use that information to facilitate such purchase or process such payments.
- Internal Business Purposes: We may use your Personal Data for internal business purposes including without limitation to help us improve the content and functionality of the Services, to better understand our users, to improve the Services, to protect against, identify or address wrongdoing, to enforce our Terms of Service, to manage your account and provide you with customer service, and to generally manage the Services and our business.
- Organizer Emails: We allow Organizers to use our email system to contact Buyers for their current and past events, so you may receive emails from our system that originate with such Organizers.
2. Non-Personal Data:
Because Non-Personal Data cannot be used to personally identify you, we may use such information for any lawful purpose.
Our Disclosure of Information That We Collect:
1. Personal Data:
We are not in the business of selling your Personal Data. We consider this information to be a vital part of our relationship with you. Therefore, we will not sell your Personal Data to third parties, including third party advertisers. There are, however, certain circumstances in which we may disclose, transfer or share your Personal Data with certain third parties without further notice to you, as set forth below:
Agents, Consultants and Related Third Parties: We, like many businesses, sometimes engage other companies to perform certain business-related functions. Examples of such functions include mailing information, ticket fulfillment, fraud prevention, maintaining databases and processing payments. When we engage another company to perform such functions, we may provide them with information, including Personal Data, in connection with their performance of such functions.
Legal Requirements: We may disclose your Personal Data if required to do so by law (including, without limitation responding to a subpoena or request from law enforcement, court or government agency) or in the good faith belief that such action is necessary (i) to comply with a legal obligation, (ii) to protect or defend our rights, interests or property or that of third parties, (iii) to prevent, investigate, or identify possible wrongdoing in connection with the Services, (iv) to act in urgent circumstances to protect the personal safety of users of the Services or the public, or (v) to protect against legal liability.
2. Non-Personal Data:
Because Non-Personal Data cannot be used to personally identify you, we may disclose, transfer or share Non-Personal Data for any lawful purpose.
You have several choices available when it comes to your Personal Data:
Limit the Personal Data You Provide: You can use the Services without providing any Personal Data or with limiting the Personal Data you provide. If you choose not to provide any Personal Data or limit the Personal Data you provide, you may not be able to use certain functionality of the Services. For instance, in order to open an account, or buy or sell tickets, your name and email address will be required.
Do Not Track: We currently do not participate in any "Do Not Track" frameworks that would allow us to respond to signals or other mechanisms from you regarding the collection of your Personal Data.
Links to Other Web Sites:
Storage and Security:
We may store Personal Data itself or such information may be included in databases owned and maintained by our affiliates, agents or service providers. We take what we believe to be reasonable steps to protect the Personal Data provided via the Services from loss, misuse, unauthorized access, inadvertent disclosure, alteration, and destruction. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via e-mail. Please keep this in mind when disclosing any Personal Data via the Internet.
International Privacy Laws:
US-EU & US-Swiss Safe Harbor Programs:
We participate in the US-EU & US-Swiss Safe Harbor Frameworks covering the collection, use and retention of personal information gathered in the European Union member countries and Switzerland. Our participation means that we self certify that we adhere to the Safe Harbor principles of notice, choice, onward transfer, security, integrity, access and enforcement with respect to such personal information. For more information about these frameworks and our participation in them, please visit the US Department of Commerce's Safe Harbor website. If you have any questions about our participation, please contact our Eventbrite Safe Harbor Privacy Contact at Eventbrite, Inc., Attn: Privacy Officer, 155 5th St, 7th Floor, San Francisco, CA 94103, USA, or by email to firstname.lastname@example.org.
Other Terms and Conditions:
Access to Information:
Organizers may access and update their Personal Data being stored by us by logging in and visiting the My Account page. Organizers may also contact us directly at the address specified below with respect to Personal Data that is not accessible through the My Account page. Buyers and other non-Organizers do not have a formal account with Eventbrite, however, you can create a formal account by signing up. After signing up, you can update and access your Personal Data on the My Account page. Buyers and other non-Organizers can also contact us directly with requests to update Personal Data at the address specified below. We will take reasonable steps to respond to requests relating to Personal Data within 30 days, however, we may reject requests that we find to be unreasonable (i.e., require disproportionate efforts or material changes to our information systems), impractical or abusive (i.e., repetitive requests, requests made in bad faith, requests that would compromise third party information). Note that you may not have access to or the ability to update Non-Personal Data, much of which is held in aggregate form.
Retention and Deletion:
We may retain your Personal Data as long as you continue to use the Services. You may close your account by contacting us. However, we may retain Personal Data and Non-Personal Data for an additional period as is permitted or required under applicable laws. Even if we delete your Personal Data it may persist on backup or archival media and other information systems.
If you have a complaint about Eventbrite's privacy practices you should write to us at Eventbrite, Inc., Attn: Privacy Officer, 155 5th St, 7th Floor, San Francisco, CA 94103, USA, or by email to email@example.com. We will take reasonable steps to work with you to attempt to resolve your complaint. As part of our participation in the US-EU & US-Swiss Safe Harbor Frameworks, Eventbrite has appointed TRUSTe as its exclusive dispute resolution mechanism for all Safe Harbor Framework related complaints. You may raise such a complaint with TRUSTe by Internet here or by fax to 415-520-3420 or by mail to the TRUSTe Safe Harbor Compliance Department at the address listed here, but in each case only after first contacting our Privacy Officer with your complaint and allowing us a reasonable amount of time to address your complaint. If you are faxing or mailing TRUSTe to lodge a complaint, you must include the following information: the name of the company, the alleged privacy violation, your contact information, and whether you would like the particulars of your complaint shared with the company. For information about TRUSTe or the operation of TRUSTe's dispute resolution process, click here or request this information from TRUSTe at any of the addresses listed above. The TRUSTe dispute resolution process will be conducted in English.
October 8, 2013
- We've specified that we do not participate in any "Do Not Track" frameworks.
June 13, 2012
- In connection with our participation in the Safe Harbor Frameworks, we have appointed TRUSTe as our exclusive dispute resolution mechanism for all Safe Harbor Framework related complaints. This new dispute resolution mechanism is now described under "Dispute Resolution".
June 6, 2012
- We've provided further descriptions on how information is used, disclosed, transferred and stored as it relates to third party connections, such as Facebook. You can see these changes under "Our Disclosure of Information That We Collect: 1. Facebook and Other Third Party Connections".
- We explained how you can access and update the information that we have collected and stored about you under "Access to Information".
- We've clarified our retention and deletion practices under "Retention and Deletion".
- We've let you know how you can bring a complaint about our privacy practices to our attention under "Dispute Resolution".
January 18, 2012
- We provided further examples of the Personal Data and Non-Personal Data we may collect from you under "Information We Collect: Personal Data".
- We wanted to give you further information on the cookies and other session identifiers that we may use from time to time and how you can manage them, so we updated "Information We Collect: Non-Personal Data: Cookies."