Strategic Customer Care Series

Strategic Customer Care Series

Make all your client interactions and relationships productive and profitable.

By Sandler Training, Miami

Date and time

May 8 · 10:30am - August 7 · 11:30am PDT

Location

Online

Refund Policy

Contact the organizer to request a refund.
Eventbrite's fee is nonrefundable.

Agenda

1:30 PM - 2:30 PM

Understanding Our DISC

1:30 PM - 2:30 PM

Understanding Our Customer’s DISC

1:30 PM - 2:30 PM

On the Front-line & Effective Communication

1:30 PM - 2:30 PM

Breaking Through Your Comfort Zone

1:30 PM - 2:30 PM

Up-Front Contracts

1:30 PM - 2:30 PM

Questioning Techniques

1:30 PM - 2:30 PM

Uncovering Our Customer’s PAIN

1:30 PM - 2:30 PM

Up-Selling & Cross-Selling/Client Development through Sales

1:30 PM - 2:30 PM

Telephone & Email Communication

1:30 PM - 2:30 PM

Transactional Analysis

1:30 PM - 2:30 PM

Dealing with Difficult People

1:30 PM - 2:30 PM

Formula for Success

About this event

  • 91 days 1 hour

Elevate your brand reputation and boost sales.


Communicating effectively with your most valuable clients and prospects is paramount to the success of your business.


Are you struggling with:

  • Providing too much “free consulting” without upselling or cross-selling?
  • Failing to ask the right questions to diagnose the client’s needs or appropriate solutions?
  • Missing the sales or communication skills to help keep or grow your key accounts?


If any of these issues sound familiar, you might be missing out on lucrative, profitable business opportunities, experiencing high turnover in frontline positions, or dealing with poor morale.


Learn how to:

  • Treat customers with care and respect.
  • Remain objective and focus in the face of confrontation.
  • Cross-sell customer requests in a straightforward, non-sales manner.
  • Ask questions to analyze situations before responding.
  • Effectively recommend additional products or services to increase revenue and retention.


Series: May 8, 2024 - August 7, every Wednesday for 12 weeks.

Time: 1:30 PM - 2:30 PM (EST)


FINANCING: We have flexible financing for this event. Please contact our sales team to register with flexible financing.

Tags

Organized by

Sandler Training, Miami

At ASD we unlock the boundless potential within individuals and organizations worldwide. Rooted in a profound belief in human potential, we provide transformative sales training, coaching, and consulting that empowers our clients and our teammates to exceed their widest ambitions.