Leading High Performing Teams - Registration Fee $75.00

Program Description: In today’s competitive environment, institutions must maximize the effectiveness of all their employees. A crucial component of this effectiveness resides in a manager’s ability to foster an environment based on mutual trust, respect, open communications and clear problem-solving abilities. Through this highly interactive program, participants will learn the qualities and behaviors of successful teams and will be given the opportunity to practice these behaviors in a fun, learning environment.

Session Goals:

• Understand the qualities and traits of successful teams
• Recognize the stages of team development
• Assess current team talent
• Develop a plan to build a high-performing team

Session Agenda:

• Team-based exercise
• Qualities of high-performing teams
• The stages of teams – assessment of participants’ current teams
• Building an environment of trust and engagement

Program Fee: $75.00 Institutions will be billed for registrants.

Presenter: Pam Heffernan has brought leadership, management, technical and sales experience to the companies she has worked with over the past 30 years. She developed her leadership skills by tackling challenging tasks throughout her 14-year career with IBM Corporation. In 1991 Pam was recruited by a software firm in RI and served as their Vice President of Product and Customer Services. In this role, Pam had responsibility for product quality, sales support, education and training, distribution and customer satisfaction.

Pam and her partner, Mary Alice Callahan, formed Performance Management Associates in 1993. Their mission is to provide top quality, innovative and customized training and consulting solutions for their clients. Pam was also affiliated with Bryant College’s Executive Development Center as an adjunct faculty member in the Center, focusing on programs dealing with leadership, communications, and employee development.