Critical Thinking and Problem Solving - Registration Fee $75.00

Critical Thinking and Problem Solving

“Status quo” is not enough in today’s competitive environment. Professionals need to make day-to-day decisions, quickly and effectively. By applying a set of critical thinking guidelines you will be able to determine the most effective solution for your most challenging situation. Critical thinkers focus on creating a clear set of outcomes, then they determine the path to ensure success. This program will highlight the traits and best practices of critical thinkers, and will provide you with a framework for applying those practices to day-to-day decisions.

Program Fee: $75.00 Institutions will be billed for registrants.

Presenter: Pam Heffernan has brought leadership, management, technical and sales experience to the companies she has worked with over the past 30 years. She developed her leadership skills by tackling challenging tasks throughout her 14-year career with IBM Corporation. In 1991 Pam was recruited by a software firm in RI and served as their Vice President of Product and Customer Services. In this role, Pam had responsibility for product quality, sales support, education and training, distribution and customer satisfaction.

Pam and her partner, Mary Alice Callahan, formed Performance Management Associates in 1993. Their mission is to provide top quality, innovative and customized training and consulting solutions for their clients. Pam was also affiliated with Bryant College’s Executive Development Center as an adjunct faculty member in the Center, focusing on programs dealing with leadership, communications, and employee development.