Dealing with Difficult Conversations & Managing Problem Employees - $75.00

Dealing with Difficult Conversations and Managing Problem Employees:

Under-performing employees negatively impact their own areas of responsibility, as well as the contribution of others. Unfortunately, confronting these individuals can be uncomfortable for many managers. Understanding a model for these difficult conversations will result in management confidence, and employee performance improvement through a clearly identified action plan.

Session Goals:

• Enhanced confidence when dealing with difficult conversations
• An increase in employee productivity and engagement
• An understanding of best practices when dealing with highly-charged situations

Session Agenda:

• Understanding your role as coach
• The ties between coaching and employee engagement
• Coaching paradigms
• Understanding the framework for managing the conversation
• Crafting your opening statement
• Keys to effective performance-based feedback
• The power of questions (and the role of listening)
• Developing an action plan
• Practice

Program Fee: $75.00 Institutions will be billed for registrants.

Presenter: Pam Heffernan has brought leadership, management, technical and sales experience to the companies she has worked with over the past 30 years. She developed her leadership skills by tackling challenging tasks throughout her 14-year career with IBM Corporation. In 1991 Pam was recruited by a software firm in RI and served as their Vice President of Product and Customer Services. In this role, Pam had responsibility for product quality, sales support, education and training, distribution and customer satisfaction.

Pam and her partner, Mary Alice Callahan, formed Performance Management Associates in 1993. Their mission is to provide top quality, innovative and customized training and consulting solutions for their clients. Pam was also affiliated with Bryant College’s Executive Development Center as an adjunct faculty member in the Center, focusing on programs dealing with leadership, communications, and employee development.