HDI Philly February 2020 Chapter Meeting

HDI Philly is an organization of support professionals dedicated to sharing knowledge, lessons learned, tools, and methodologies used to provide outstanding technology support.

HDI Philly

Happy New Year and welcome to a new decade! As we kick off 2020, HDI Philly is bringing in the new year with some GREAT programming. We have secured an amazing event for our first Philly HDI meeting of the year. Aptris, a leading service provider in the ITSM professional services industry, will be facilitating a hands-on workshop and interactive simulation on corporate IT Service Management.
Participants play various roles in a simulated company and then make critical decisions that drive the success (or failure) of a fictional organization. Companies typically spend $10,000 to bring this workshop to their organizations. Fortunately, the Philadelphia office of CDW is picking up the entire cost because they acquired Aptris in October and they are looking to expand their presence in the Philadelphia area.
https://www.cdw.com/content/cdw/en/newsroom/articles/corporatenews/2019/10/01/cdw-announces-acquisition-of-aptris-inc.html
This YouTube video will give you a good idea of what to expect at our next meeting. https://youtu.be/EfmWgBrJoLQ
This will be a complete half-day immersive event, so we won’t have time for our typical chapter business, networking, ice breaker, etc. In addition, we’re limited to 40 attendees as that’s the maximum number of people that can participate in the simulation for it to be effective and beneficial to the attendees. This means we are limiting the number of non-practitioners. 
Event Title: The Service Management Experience, A Hands-On ITSM Simulation
Event Description: This is a unique and interactive service management event that has been held around the globe for Fortune 100 companies. Gartner has lauded this workshop as one of the best of its kind. The nature of this workshop provides a path for participants to experience the effort of maturing an enterprise IT delivery system underpinned by process and supported by the appropriate technologies. The experience related directly to ITSM, ERP, HR, CRM and branch support systems. A recent participant said it’s “like an escape room for IT departments”.
Workshop Facilitator: Lorn Campbell
Biography: Lorn has more than 20 years’ experience working in senior IT and business management roles, starting out in IT finance and working through a variety of managerial positions within hardware and software solution organizations. Lorn is one of the most experienced facilitators of role-play simulation and gamification events in the world, and specializes in their design and delivery to support education and organizational transformation programs. Delivering simulations around the world in some of the most complex and challenging environments, Lorn’s gregarious and energetic personality combined with wide industry knowledge ensures an accelerated, enjoyable and sustainable transfer of knowledge to participants.

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HDI Philly February 2020 Chapter Meeting

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HDI Philly February 2020 Chapter Meeting

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