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Workshop 5 - Managing Difficult Conversations

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Brunswick Business Incubator

420 Victoria Street

Brunswick, VIC 3056

Australia

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Workshop 5 - Managing Difficult Conversations

A key task of an effective manager is to manage the normal level of conflict, whilst keeping people focused on productive purposes. Skillful managers must be able to have difficult conversations so that underlying problems are resolved and that working relationships are strengthened.

This highly interactive session will:

  • Help you explore the role of conflict at work

  • Help you gain confidence to handle most difficult conversations

  • Assist you with identifying the types and modes of conflict at work

  • Provide ideas for conflict management strategies


Your session leader is Dr Geraldine Kennett, Professor of Practice in Management and Director of External Engagement, La Trobe Business School


Geraldine is a Professor of Practice – Management at La Trobe University and Australian Futures Project Director of Programs. She has specialist expertise in leading, managing and growing sustainable not-for-profit organisations, in particular organisations with complex stakeholders and education outcomes. As CEO of a peak body/professional association she had a reputation for excellent governance and relationship building capabilities.

She also has generalist human resource management expertise with a PhD embedded in human capital theory and training and development practices. She is a Reviewer for the Australian Journal of Public Administration and American Journal Review of Personnel Public Administration. For more than 10 years she has been on not-for-profit Boards undertaking roles in audit, risk and finance, human resource management and strategic planning.

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Brunswick Business Incubator

420 Victoria Street

Brunswick, VIC 3056

Australia

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