Win Win Communication

HR Generalist Certification Program cohort participants only

Purpose: The purpose of this training is to provide proven techniques for enhancing communication effectiveness with others face-to-face or over the phone.

Objectives: Participants will strengthen communication skills by identifying techniques that help communicate with greater impact and clarity. This course will provide opportunities to identify the purposes of communication and what can impede or enhance one’s message.

Learning Outcomes: Upon completion of this course, the learner will be able to:

• Develop strengths that improve communication
• Identify barriers that create communication breakdowns
• Discuss the four purposes of communication
• Describe impact of communication cues, attitudes, and delivery style on the message
• Practice communicating factual messages
• Use effective questioning to gain greater cooperation and understanding
• Practice a proven format for inviting cooperation
• Develop a personal action plan to improve communication

You will receive an email from American Society of Employers (ASE), containing the time of the course, Zoom Link information, course materials, and any other important instructions and information.