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Webinar: What is DevOps?

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Join us for a DevOps webinar, led by Centriq Training partner Donna Knapp with ITSM. This complimentary event will provide an introduction to DevOps, the cultural and professional phenomenon that is rocking the IT world.

By encouraging better collaboration, communication, and integration between development and operational teams, DevOps is enabling organizations to build, deploy and operate quality software faster.

Register via the button on the right. You will receive a link via email 15 minutes prior to the start of the webinar with your access link.




Donna has over twenty-five years’ experience in the Information Technology industry and holds numerous certifications, including:

  • DevOps Foundation
  • DevOps Leader (DOL)
  • DevOps Test Engineer (DTE)
  • DevSecOps Engineer (DSOE)
  • Certified Scrum Master (CSM)
  • Certified Process Design Engineer (CPDE)
  • Certified Agile Service Manager (CASM)
  • Certified Agile Process Owner (CAPO)
  • ITIL® Expert / ITIL Service Manager
  • ISO/IEC 20000 Consultant
  • VeriSM Foundation

Donna was one of the first globally to achieve the ITIL Expert and Certified Process Design Engineer (CPDE) certifications.

Donna serves as ITSM Academy’s Curriculum Development Manager, sits on the ITIL International Examination Panel, and is a frequent speaker at national conferences. She is the author of multiple books including; The ITSM Process Design Guide, A Guide to Help Desk Concepts, and A Guide to Customer Service Skills for Help Desk Professionals.


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