Webinar: Embedding Performance Support Tools within the Help Architecture

In this webinar, a real-world case study is presented to demonstrate how Performance Support tools can deliver "in the moment" help to software users as they interact with an application. But they also function as "learning paths" for users who want to acquire more extensive knowledge. When integrated into the Help information architecture, these “overlay” tools can drive users to the appropriate knowledge base, user guide, video, etc. They are also a valuable source of user data, such as search terms and click behavior, which can lead to improvement across all Help assets.

Presenter:

Rob Sims is Technical Writer at GS1 US, managing the searchable help center, user documentation and instructional videos. He has spent 25+ years in the technical communications field as both a technical and marketing education specialist, managing the technical content for several web-based applications, including a business intelligence database and a regulatory-focused learning management system. Rob is based in Yardley, PA.