WCLI Conflict Resolution: For Working Professionals

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This course will assist you in understanding and implementing strategies that will help to manage conflict effectively.

The following is the course description for the Conflict Resolution: For Working Professionals Course:An organization improves its likelihood of success by effectively managing conflict. As a leader within your organization, you share in that responsibility. This course will help you cultivate the skills necessary to help manage conflict and ultimately to decrease the presence of conflict in the workplace.Course Objectives:In this course, you will identify the sources of conflict and how to manage conflict effectively.You will:<ul><li>Recognize the impact of conflict in the workplace by identifying your personal reaction and developing a healthy attitude toward conflict.</li><li>Analyze conflict by assessing the situation and identifying the source of the conflict.</li><li>Utilize effective communication techniques to manage conflict in a proactive manner.</li><li>Resolve conflict by evaluating approaches and determining and implementing an action plan with the best solution.</li></ul>Target Student:This course is intended for any business professional who encounters conflict in the workplace.Course Core Competencies:Module 1: Recognizing the Impact of Conflict Topic A: Identify Your Personal Reaction to Conflict Topic B: Develop a Healthy Attitude Toward Conflict Module 2: Analyzing Conflict Topic A: Assess the Situation Topic B: Identify the Source of the Conflict Module 3: Dealing with Conflict Topic A: Listen Actively Topic B: Communicate Effectively Topic C: Respond to Negative Tactics Topic D: Avoid Conflict Escalation Module 4: Resolving Conflict Topic A: Evaluate Approaches to Conflict Resolution Topic B: Determine the Best Solution Topic C: Implement an Action Plan

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WCLI Conflict Resolution: For Working Professionals

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WCLI Conflict Resolution: For Working Professionals

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