Utah Manufacturers Association Frontline Leadership - Level 1 (C24-2)

· Class 1 - Fundamentals of Leadership

o Understand leadership styles

o Behaviors of successful leaders

o Developing effective teams

· Class 2 - Effective Communication

o Understand different communication styles

o Verbal and non-verbal communication

o Establishing credibility and trust

· Class 3 - Emotional Intelligence & Difficult Conversations

o Understand the elements of emotional intelligence

o REBT model to understand and manage emotions

o Steps to managing difficult conversations