Usability Testing Demystified

Event Details

Usability testing is the secret sauce for delivering great customer experiences, whether your customers are mariners, travelers, disaster survivors, noncitizens, agents, officers, first responders, other government entities, the general public, or DHS-internal users, you can use this method to test paper forms, digital forms, notices, letters, regulations, software user interfaces, web sites, communications, and more.

It’s a great tool to help your program build the right product/service the first time.

With this simple method, you can see for yourself how policy, technology, and funding decisions affect the experience of your customers.

• mitigate risk
• anticipate support issues
• make informed decisions

You’ll learn…

• basics of designing, planning, and conducting usability tests
• how include usability testing in your existing processes
• why to do usability testing in addition to the other feedback loops you already have
• why usability testing is a great tool to reduce burden to the public and administrative burden

How to Attend

Thank you for your interest in this DHS CX event. Please contact us directly at cx@hq.dhs.gov if you need accessible accommodations to register or be able to attend the event.

Two important items!

• Once you register and before the event, you will be provided a link to the TEAMs meeting. It is important to note that you can only access this event if you are in network and using a .gov email.
• Be sure to check your email, the link will be sent 24 hours and 1 hour prior to our event start time for anyone that registers. The email subject line will contain the event name.

Please click "Register" to sign up and reserve your spot for the event.

About DHS CX

Our purpose is to provide a foundation of CX guidance, resources, and support to DHS Component product and service teams as they work to deepen their customer understanding, improve service delivery, and improve mission outcomes.

Please visit us at dhs.gov/cx to learn more.