Overview

Join us for the U2030 Annual SPARK Meeting, Transformational Leadership at the Intersection of Utility Customers, and Operational Excellence. Cleverly designed to impact your professional journey positively, it will allow you to step into the world of innovation and transformation.

Our lineup, which includes our host utility, Nashville Electric Service, features creative session formats that have put U2030 events on the map. These include a Human Spectrogram Exercise, Ignite Talks, Gallery Walk, Brain Dates, a Utility Project Talent Show, and a Key Takeaways Wall, which invite transparent collaboration and relationship-building opportunities.

Registration Information

MEMBERS

U2030 Utility & Vendor Member Companies

If you are a U2030 member representing a utility or vendor company, you receive a block of attendee passes for each U2030 event. Utility members are welcome to purchase additional tickets for team members.

Not sure if you’re a member? Email Mike Smith at msmith@utility2030.org to find out.

NON-MEMBERS

Utility Non-Members

If you are a utility employee and do not have a corporate membership but wish to attend this event to learn more about U2030, you can register for a non-member ticket. If you become a member within three months after the event, we will credit your ticket price to your membership invoice.

Vendor Non-Members

If you are a vendor who wishes to participate, email Mike Smith at msmith@utility2030.org.

Key Takeaways

· Transformational Leadership Insights: Gain actionable strategies and insights from industry leaders on driving utility transformation, focusing on customer-centricity and operational excellence.

· Innovation in Utilities: Explore innovative approaches to utility management and learn how to integrate cutting-edge solutions into your organization to stay ahead in a rapidly evolving industry.

· Customer-Centricity: Understand the importance of prioritizing customer experience in utility operations and learn effective strategies for enhancing customer satisfaction and engagement.

· Operational Excellence and Resilience: Discover best practices for optimizing operational efficiency, managing outages, and enhancing emergency response to ensure the reliability and resilience of utility services.

· Leadership Development: Engage in hands-on learning experiences that will help you develop your transformational leadership skills and craft actionable plans for driving change within your organization.

· Empowering Diversity and Inclusion Leadership: Learn how to foster a culture of diversity and inclusion within your organization, empowering leaders to champion equality and create an environment where all voices are valued and heard.

· Future of Energy Transition: Explore emerging trends and challenges in the energy transition and gain valuable insights into navigating the evolving landscape of energy and water utilities.

Take advantage of this event to enhance your skills, broaden your knowledge, and position yourself for career advancement within the utility industry!

AGENDA

Monday, September 16

2:00 PM – 5:00 PM - Community Service Project, Habitat for Humanity, Nashville, TN

6:00 PM – 7:30 PM - Welcome to Nashville Happy Hour & Hors d ’Oeuvres, The Thompson Hotel

​

Tuesday, September 17, 2024

7:30 AM – 8:00 AM – Continental Breakfast
8:00 AM – 8:30 AM – Welcome, Safety Moment & Introductions

• Chima Chijioke (Georgia Power)
• Chris Hilborn (Liberty)

8:30 AM – 9:00 AM – Host Utility Welcome to Nashville

-Theresa Broyles-Aplin (NES)

9:00 AM – 9:30 AM - Panel: Where We Are on the U2030 Roadmap

9:30 AM - 10:00 AM - Group Activity

10:00 AM – 10:45 AM – Opening Keynote: Innovating for Tomorrow: NES’ Pursuit of Customers

-Brent Baker, Chief Customer Officer, NES

10:45 AM – 11:00 am – Break

11:00 AM – 12:00 pm – Ignite Talks: Enlighten Us, But Make it Quick

-6-8 Speakers

12:00 PM – 12:45 PM – Lunch

12:45 PM – 1:15 PM – U2030 Annual Research Report Results - Mike Smith (U2030)
1:15 PM – 2:15 PM – CX CoE Session

2:15 PM – 2:30 PM – Break

2:30 PM – 3:30 PM – Emergency Preparedness & Response CoE Session

3:30 PM – 4:00 PM – Group Activity: Developing Your Transformational Leadership Plan - Kay Fuhrman, Partner, Heidrick & Struggles - VE

4:00 PM – 5:00 PM – ET CoE Session
5:00 PM – 5:30 PM - Group Activity: Key Takeaways Wall
6:30 PM – 8:30 PM – Women Who SPARK Awards Ceremony & Dinner - Winners Announced During Event

​

Wednesday, September 18, 2024

7:30 AM – 8:00 AM – Continental Breakfast

8:00 AM – 8:15 AM – Day 2 Welcome

• Chima Chijioke (Georgia Power)
• Chris Hilborn
  

8:15 AM – 9:00 AM – Day 2 Key Fireside Chat: Rebuilding LADWP for Success - Janisse Quinones, General Manager, LADWP

9:00 AM – 9:45 AM - Panel: Women Who SPARK Award for Transformational Leadership Team

-Winners Announced During Event

9:45 AM – 10:00 AM – Break

10:00 AM – 10:45 AM - Panel: Women Who SPARK Individual Transformation & Innovation Award Winners - Winners Announced During Event

11:30 AM – 12:00 pm – Group Activity
12:00 PM – 12:45 PM – Lunch

12:45 PM – 1:45 PM – Lifetime Achievement Award Closing Keynote - Winner Announced During Event
1:45 PM – 2:30 PM - Key Takeaways & Next Steps

Chima Chijioke (Georgia Power)

Chris Hilborn (Liberty)

2:30 PM – Meeting Adjourns