Transform Your Culture for Exceptional Experiences & Financial Performance

How to Transform Your Culture for Exceptional Experiences and Financial Performance: 

Faculty Instructors: Kristin Baird, MHA, BSN, RN and Angela Fieler, MPA, CMQ/OE

This is a live, interactive, 'camera-on' event.

A tool to create and sustain exceptional culture by design in the age of COVID.

“Culture eats strategy for breakfast.” These famous words, coined by Peter Drucker decades ago, still ring true today. You can have the brightest minds in healthcare, creating the most comprehensive strategic plan, only to have those plans come to a screeching halt because the culture isn’t aligned to support growth and manage change.

In this two day live, virtual workshop, attendees will examine how their key stakeholders are currently experiencing their culture and map out a transformation strategy to align the culture with stated values to achieve exceptional experiences, engagement and performance across the organization.

Facilitated by Kristin Baird and Angela Fieler, thought leaders in healthcare culture, leadership development, patient experience and staff engagement, the session provides an immersion into organizational culture and the essential steps leaders must take to align culture with stated mission, vision and values.

Baird will build off the five key elements of culture identified in her book, “Raising the Bar on Service Excellence – The Healthcare Leader’s Guide to Putting Passion into Practice." Using group activities, facilitated discussion, individual reflection and planning time, attendees will leave with an action plan designed to strengthen the culture. They will have a clearer picture of the desired culture, the steps needed to get there, and tools to engage others to join the journey.

Participants will:

• Examine culture from multiple stakeholder vantage points
• Identify gaps between the current culture and the stated mission, vision, values
• Describe the desired culture of the future
• Compare their organization to the desired culture using a SWOT analysis
• Define levels of employee engagement based on observable behaviors and impact on others
• Determine the financial impact engagement is having on the organization
• Establish the non-negotiable elements of the culture
• Explore coaching methods that align behaviors with organizational values
• Review actions needed to increase accountability across the system
• Set priorities and next steps in improving the culture

Upon completion, you’ll return to your organization trained to drive sustainable change that transforms your organization through a culture of exceptional experiences, engagement and performance.

"Best two days I have spent reinforcing, reinvigorating my passion and collaborating with like minded people around the country on principles, tools and essential leadership qualities needed for culture change. The program, taught by two experts in the field, demonstrated the impact changing culture has on the organization, the patients we care for and the entire staff." Jeanette Teets, System Director Patient Safety, Tower Health

About The Medline Institute for Healthcare Excellence

The Medline Institute for Healthcare Excellence is dedicated to transforming every aspect of the healthcare experience. Our mission is to help our customers cultivate transformational leadership within their organizations to improve their financial position in the face of mounting pressure.

We provide exclusive, immersive executive education programs for and with visionary healthcare leaders committed to empowering all areas of their organization to exceed the expectations and imaginations of those who count on them for care.

The Medline Institute for Healthcare Excellence is designed for practical, real-life applications that can be immediately implemented. Programs are offered free of charge.