Question 1

Do I need a ticket?

Accepted Answer

All patrons, including small children sitting in laps, must have a ticket to enter the venue.

Question 2

Can I purchase a ticket at the door?

Accepted Answer

No, there are no door sales.

Question 3

What are the ticket options?

Accepted Answer

VIP Premium: the best seats in the show. 
Front Row: as close as you can get to the show, some seats are sideview but there is no obstruction, and you can see the entire show.
General Admission: still a great view, slightly farther, second, third and fourth rows.

Question 4

Where can I sit?

Accepted Answer

Patrons can freely choose their seats within the area of their ticket purchase.

Question 5

What is the minimum age requirement?

Accepted Answer

There are no restrictions, and children are welcome.

Question 6

When do you recommend to arrive?

Accepted Answer

We recommend that you arrive 10-30 minutes before your scheduled event to have plenty of time to get comfortable in your seat. Patrons are seated 30 minutes before curtain.

Question 7

What happens if I arrive late?

Accepted Answer

We do our best to accommodate late comers but cannot guarantee it. Under extreme circumstances (e.g., extreme weather conditions) and depending on availability, we may allow the patron to attend on another date.

Question 8

What is your refund policy?

Accepted Answer

Tickets sales are final. There are no refunds. Ticket non-refund terms and conditions are agreed to before purchase. Proceeds from unused tickets fund "A Ticket To Dream", a program offering free admission to our underprivileged communities.

Question 9

What is your exchange policy?

Accepted Answer

Under extreme circumstances (e.g., extreme weather conditions) and depending on availability, we may allow the patron to attend on another date. Rescheduling is not guaranteed and may only be offered for the same experience, event title, and for selected dates.

Question 10

Can I transfer a ticket?

Accepted Answer

Yes, you can transfer your tickets to anyone for free.

Question 11

Can I arrange accessible / special accommodations?

Accepted Answer

Patrons with limited mobility requiring access to the elevator at street level, please email ajkun@aol.com or leave a voicemail at + 1 (347) 346-9951 at least 3 days before the event you are planning on attending. Our Staff will contact you to make the necessary arrangements.

Question 12

Can I arrange wheelchair seating?

Accepted Answer

Step-free wheelchair spaces and companion seats are available in the VIP Premium section. Please email ajkun@aol.com or leave a voicemail at + 1 (347) 346-9951 at least 3 days before the event you are planning on attending. Our Staff will contact you to make the necessary arrangements.

Question 13

Are there special effects?

Accepted Answer

Some shows feature smoke/haze effects produced by quick dissipating water vapor that is deemed not to be harmful and not to reduce oxygen levels. If you have a special respiratory condition, we recommend you check with your health provider before attending.

Question 14

Can I take pictures? Videos?

Accepted Answer

The Face To Face Collection allows patrons to take photos and videos of the show and with the performers at the end of the show. The Theater Collection does not allow the taking of pictures or filming.

Question 15

Media Release

Accepted Answer

Use of any Ajkun Ballet ticket acknowledges your willingness to appear in photographs and videos taken in the public areas of the venue and releases Ajkun Ballet Theatre from the liability for the use of such photographs and images.

The Nutcracker