The Consultative Mindset

Ryland Leyton

Being a trusted advisor, demonstrating consultative skills and customer focus, is an essential part of any BA's work!

Demonstrating a consultative mindset is a defining characteristic of every senior level BA, and a should-do at any level of practice. Experienced BA managers and leaders look for it every time they interview or consider a promotion. At the same time, it remains one of those things that is hard to define, but we all know it when we see it!This session will talk about what it looks like to embrace, develop, and recognize this in yourself and those you coach or supervise. LEARNING OBJECTIVES:<ul><li>Understand the collection of attitudes, skills, and abilities that make up a consultative mindset.</li><li>Be able to recognize a consultative mindset when you see it.</li><li>Be able to grow and develop the consultative mindset in yourself and others.</li></ul>

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The Consultative Mindset

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The Consultative Mindset

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