Question 1

Q1. Who should attend this workshop?

Accepted Answer

This workshop is ideal for customer service representatives, front-line staff, sales professionals, and anyone who interacts with customers regularly.

Question 2

Q2. Do I need prior experience to join?

Accepted Answer

No prior experience is required. The training is suitable for both beginners and experienced professionals.

Question 3

Q3. What will I learn from this course?

Accepted Answer

You’ll learn how to communicate effectively, handle customer complaints, build rapport, and deliver exceptional service that creates loyalty.

Question 4

Q4. How is the training delivered?

Accepted Answer

The course is offered in classroom, virtual, and on-site formats to suit different learning preferences.

Question 5

Q5. Is there a certificate after completion?

Accepted Answer

Yes, participants receive a Course Completion Certificate from Mg Aussie upon finishing the training.

Question 6

Q6. How long is the workshop?

Accepted Answer

It’s a one-day program designed to provide practical, hands-on learning in 8 hours.

Question 7

Q7. Is there any assessment or exam?

Accepted Answer

No exam is required. The focus is on interactive learning, role plays, and real-world examples.

The Art of Great Customer Service - 1 Day Session in Winnipeg