Question 1

What is a legal subscription service (or pre-paid legal plan), and how does it work?

Accepted Answer

Instead of paying a lawyer by the hour, you pay a small membership fee with LegalShield and have access to a dedicated provider law firm in your state for the legal services membership you select but without a huge bill. Prices and coverage vary depending on the membership services you select.

Question 2

What is covered under my Personal LegalShield Membership?

Accepted Answer

As a LegalShield Member, you get access to a variety of legal services, in general, including: advice on an unlimited number of personal issues, letters or calls made on your behalf, contract and document review (up to 15 pages each) and more.

Question 3

What is covered under my Small Business LegalShield Membership?

Accepted Answer

As a LegalShield Member, you get access to a variety of legal services, in general, including: advice on an unlimited number of business related issues, letters or calls made on your behalf, contract and document review (up to 15 pages each), collection letters and more.

Question 4

Does the LegalShield membership cover pre-existing situations?

Accepted Answer

Most pre-existing situations can receive consultation and the 25% discount from the provider law firm’s standard hourly rate. There are exclusions and exceptions, but your provider law firm can provide advice and possibly more on most pre-existing situations.

Question 5

Who is covered under the Personal Plan?

Accepted Answer

Our plan covers you, your spouse or partner, and your dependent children.

Question 6

Who is covered under the Business Plans?

Accepted Answer

It’s important to note that all of our business plans cover your business, not you personally. Each business plan allows you to designate a certain number of authorized spokespeople to work with our lawyers on behalf of your organization.

Question 7

How long after I join can I use the plan?

Accepted Answer

You can use your plan as soon as your membership application is reviewed and your account is set up. The review process takes 12-24 business hours (or less) from the moment you purchase your plan.

Question 8

If the basic plan benefits don’t cover my specific situation, how much will it cost me?

Accepted Answer

When you need legal help that does not fall under the standard benefits, you may be able to work with your provider law firm for 25% off their standard hourly rates. The total cost depends on factors such as the area of law, your geographic location and your lawyer’s hourly rate.

Question 9

What is your cancellation policy?

Accepted Answer

Per our company policy, all cancellation requests must be provided in writing. The easiest way to cancel is by emailing us at support@legalshieldcorp.com with your name, membership number, phone number, and your request to cancel the membership.

Question 10

Who are LegalShield Independent Associates?

Accepted Answer

Independent associates’ market and sell memberships. They understand and are passionate about our products and services. They share them with others, help them set up their memberships, and accompany them on their journey to legal representation

Question 11

How can I save money with a LegalShield membership?

Accepted Answer

The membership fee is significantly less than paying the standard hourly rate at a traditional law firm. Also, instead of ignoring a situation where you’ve been wronged, you can affordably and easily consult a lawyer.

Question 12

How can I access my legal team in an emergency?

Accepted Answer

Access after-hours legal consultation for covered legal emergencies such as an arrest or detainment, if you’re seriously injured in an automobile accident, or if you’re served with a warrant. Just call 1-877-825-3797 to speak to a representative 24 hours a day, 7 days a week.

Question 13

What is LegalShield’s service area, and are there provider law firms in my area?

Accepted Answer

Each state and some parts of Canada each have their own dedicated law firm. Members are to contact their dedicated provider law firm for membership services.

Question 14

How do I choose a lawyer?

Accepted Answer

With a LegalShield membership, you don’t have to. There’s no countless hours of researching. No stressing, no guessing. LegalShield takes the vetting and selection of law firms very seriously. You can be assured that all the dedicated provider law firms are experienced.

Question 15

How do I contact my Provider Law Firm?

Accepted Answer

Members can contact your provider law firm right from the LegalShield mobile app or call them directly. A representative will ask you what type of legal matter you have, verify your address & phone numbers, gather info about your legal matter, and forward your info  to the assigned provider lawyer.

Question 16

Will I work with the same lawyer each time I need help?

Accepted Answer

You may not work with the same lawyers if you have legal issues in totally different areas of law. However, you will work with the same provider law firm for your covered legal needs.

Question 17

What level of contact will I have with a lawyer if I am a LegalShield member?

Accepted Answer

It depends on your legal matter/situation. When you contact your dedicated provider law firm and explain your legal situation, they will have a provider lawyer call you. Once you speak directly with the assigned lawyer, they will determine what legal assistance is needed for your situation.

Question 18

How do I start a membership?

Accepted Answer

To find the membership that is right for you, please visit www.legalshield.com to sign up on your own. If you would like further assistance or want to ask specific questions, please contact us at (512)-234-1345.

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