Telephone Debt Collection 1 Day Training in Brisbane

Telephone Debt Collection 1 Day Training in Brisbane

Our classroom and corporate training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.

By Mangates

Select date and time

Tuesday, November 5 · 9am - 5pm ACDT

Location

For venue details reach us at info@mangates.com

PH: + 61(0) 2 80155605 Brisbane, QLD 4000 Australia

Refund Policy

Refunds up to 7 days before event

Agenda

Module 1 : Introduction to debt collection


● Attitude, Skills and Knowledge of a successful debt collector. ● The 4 different types of debtors. ● Debt collection account fact sheet.

Module 2 : The Debt Collection Call Process:


● A step by step process for a successful debt collection call. ● Debtor’s stalls and objections – Debt disputes.. ● The mindset of a successful debt collection agent.

Module 3 : Debt Collection best practice tips and techniques:


● The “Close Out” technique ● About debt collection negotiations ● Ten telephone debt collection best practice tips and techniques.

About this event

Certificate: Course Completion Certificate

Language: English

Duration: 1 Day

Credits: 8

Course Delivery: Classroom/ Virtual/On-Site

Offers: Groups of 5 - 10 people 10% Discount | Groups of 11 - 20 people 15% Discount

Course Overview:

This one day program is specifically designed for debt collection call center agents and credit department staff who deal with customers with outstanding or overdue debts. It introduces a plethora of specific debt collection best practice and negotiation techniques to help collection staff handle challenging collection conversations more professionally with debtors and customers with overdue payments and collect more overdue debts.

Learning Objectives:

After completing this course, delegates will be able to:

  • Follow a step by step debt collection call process.
  • Increase debt collector’s confidence when handling challenging collection calls.
  • Understand and practice specific collections called best practice techniques.

Prerequisites:

There are no formal prerequisites.

Course Materials:

Students will receive a course manual with presentation slides and reference materials.

Technical Requirements:

For eBooks:

Internet for downloading the eBook

Laptop, tablet, Smartphone, eReader (No Kindle)

Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader) eBook download and activation instructions

Certification:

Once after the training you receive course completion certificate from Mangates

Target Audience:

Debt collectors, call center agents and credit staff.

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Frequently asked questions

What Does Mangates provide me on the day of the course?

We provide Course Materials, Lunch/Beverages and Course Completion Certificate.

If I cancel my Enrollment, how can I claim my Refund?

You can request a refund by sending an email to info@mangates.com and within 7-14 working days you get your money back.

How do I enroll in a course?

You can reach us at info@mangates.com or enroll through our website.

Is the course available online or in-person?

We host the training through both the platform, Online and Classroom. The virtual training option can be chosen by busy professionals.

What is the duration of the course?

The duration of the training is 8 hours. The training will run from 9 AM to 5 PM.

Do you provide group discount?

Yes, we do provide up-to 25% of discount for the group registration. To enquire, reach us at corporate@mangates.com.

Will I receive a certificate upon completion of the training?

Once you complete the training, you will receive a globally recognized Course Completion Certificate.

Can I switch my registration to different course if required?

Yes. You can switch your registration to a different course with a week prior notice.

Are your instructors are qualified and certified?

Our subject matter experts are from relevant industries and are certified.

How many credits will I be eligible for?

You will be credited with 8 PDUs on completion of this training.

Organized by

Mangates Tech Solutions is one of the Leading Education Industry, We Developed a more advanced, applied level of Training programs. We Designed High Quality Training programs and you can expect the same learning Experience, this made us stand out above the competition.

From A$688.50