Supportive Crisis Response Training

Description

Crisis happens. Any number of events can trigger reactions that are linked with past traumatic experiences, causing people to act in ways that can seem frustrating, or even frightening, to those around them.

Supportive Crisis Response teaches effective responses to the crises of community members, staff, or visitors to your organization. Due to the unpredictable nature of a crisis, it is vital that direct service staff stay calm and proceed with intention. Supportive Crisis Response focuses on our perception of crisis and outlines practices that support turning a “crisis” situation into an information exchange where effective action can be taken to support the person’s needs. Participants will learn compassionate, humane, and effective methods of addressing anger, fear, grief, etc., while minimizing the need to involve law enforcement.

Learning Objectives

Participants will be able to:

• Recognize the wisdom that’s already in the room and share examples from our own experience
• Understand crisis, distress, and our responses to them
• Reduce involvement of law enforcement
• Improve outcomes for all parties affected by crisis and distress

Who Should Participate?

This training is applicable to everyone.

Presenters

Sunee Lewitzky (she/her) Training Institute Manager

Sunee brings over a decade of leadership experience as a customer support manager and trainer in the tech space. In 2020, she transitioned to a role at a TAY residential behavioral health program. Progressing further, she assumed the position of Director of Staff Development at an acute behavioral health facility. Here, Sunee engaged directly with persons served, peers, and staff, focusing on training, education and service leadership. Combining her extensive leadership background, lived experience, and a BA degree in Psychology, Sunee has found her passion at MHASF. She now dedicates herself to training community-based organizations in evidence-based practices and guiding peers through the Medi-Cal Peer Support Specialist training.

Jaelen (she/her) Training Institute Assistant Manager

Jaelen is a passionate advocate and educator dedicated to mental health issues, health justice, and equity, particularly for underserved communities. Holding a Master of Public Health, she has a background as a health educator for adolescents in the East Bay with Peer Health Exchange, Inc. Her experience also includes an internship at a community health and resource center in San Francisco, where she served as an outreach coordinator, leading community-based projects for aging adults in the Mission district. A Bay Area native, Jaelen is committed to expanding the peer-led movement and contributing to the ongoing transformation of communities.