Question 1

Do we pay online or at the door?

Accepted Answer

All payments are cash only at the door. Your Eventbrite reservation simply holds your boarding pass.

Question 2

Do I need a ticket for my child?

Accepted Answer

Yes, everyone entering the event needs a boarding pass reservation, including children of all ages.

Question 3

What are the ticket prices?

Accepted Answer

Kids 12 & under: $5 cash only. Adults 13+: $15 cash only.

Question 4

Where is the event located?

Accepted Answer

The JW & Hazel Ruby West Virginia Welcome Center, Mount Hope, WV.

Question 5

Is parking free?

Accepted Answer

Yes. Free parking is available onsite at the Welcome Center.

Question 6

Can I change my reservation?

Accepted Answer

Eventbrite doesn’t allow reservation changes. If you can’t attend, simply don’t check in at the door.

Question 7

Can I get a refund?

Accepted Answer

All payments are cash only and non-refundable.

Question 8

Is this event wheelchair accessible?

Accepted Answer

Yes. The event is held inside the Welcome Center and is accessible.

Question 9

Is this event appropriate for all ages?

Accepted Answer

Yes! Santa’s Elevator Adventure is designed for children and families of all ages.

Question 10

What time should we arrive?

Accepted Answer

Please arrive 15-minute before the time slot you selected. Boarding passes are scheduled in 10-minute intervals from 1:00 PM to 6:00 PM to help manage flow and keep wait times low.

Step Into the Magic at Santa’s Elevator Adventure