Customer Experience Innovation Certification Program using INNOVATION DESIGN SPRINT (Design Thinking v2.0) | An Innovation Program for your company that works! As used by Google, Amazon, Airbnb, Uber, etc.

Be a Certified Customer Experience Innovator [ CC/EI ]

DLSU Graduate School of Business, RCBC Plaza Campus, Makati City | 8AM to 5PM | ask@schoolofdesignsprint.com | +632-357-6830

DESCRIPTION

You'll learn the tools & techniques of the same proven, structured framework that Google Ventures has used to design, prototype and validate solutions for Uber, the United Nations, Slack, the US Dept of Defense, Home Depot and more.

The workshop is fast-paced, hands-on, time-boxed, and immersive. We'll move from an initial product idea to a hi-fidelity prototype that we'll use to test on live customers. You'll learn and practice different ideation techniques and the best methods to empathize with your customers like Lightning Demos, Sketching, User Story Mapping, Prototyping and Customer Interviews.

By the end of the workshop, you'll have the right knowledge and process to drive practical, hi-impact innovation inside your organization.

IS THIS WORKSHOP FOR YOU?

This workshop is best suited for small teams that often get stuck, want to move faster, and want to ensure they're using the best approach to solve their most important problems.

The program is for Product Development Managers, Business Development Managers, VPs of Innovation, VPs / Directors of Product, VPs / Directors of UX, VPs Engineering / CTOs, UX Designers, Creative Directors, and Entrepreneurs/ Technopreneurs, .

This workshop is not for those looking to sit back and listen to theory. You should come prepared to work hard with others in a collaborative, time-boxed, result-driven environment.

KEY TAKEAWAYS:

• Build empathy with your users and then map their journey

• Work within constraints to spark ideas & rally your team to get the most out of the combined team expertise

• Sketch innovative solutions in no time

• Make critical decisions as a group without influencing each individual team member -- let the best ideas speak for themselves

• Create an effortless prototype

• Learn how to find and interview your target users in order to validate your prototypes

• Learn 5 phases of a Design Sprint

BE SURE TO BRING:

• Notebook and pen

Lunch, morning/ afternoon snacks are to be served.

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IF to be paid in Cash or Check via Bank Deposit:

STEP 1: Please accomplish this ONLINE REGISTRATION FORM

STEP 2: Please deposit the learning fees to the account below, and email ask@schoolofdesignsprint.com a photo of the deposit slip. Please give us maximum of 24 hours to confirm your payment.

Highclere- Six Sigma Consulting Inc.
BDO Account Number: 006830126664
BDO Trident, Makati City

IF to be paid via Paypal or Credit Card:

STEP 1: Click "Tickets" button above, fill out form, and pay using credit card or paypal. You'll receive an e-ticket in your email. No need to print ticket. Please send us an email to confirm your registration: ask@schoolofdesignsprint.com.

We'll see you in class soon :)