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BDR's Service Dispatch University is a hands-on workshop that will give your team the tools to be successful at their job and take their dispatching skills to the next level.
Major Objectives:
Develop and refine dispatching and scheduling techniques that improve labor management, enhance customer service, and drive revenue
Improve customer service skills through the development of scripts and phone etiquette skills
Undersand and apply reporting that will track your service department's daily performance through BDR's 8 for 10 database (included)
Strategies for managing maintenance agreements
Top 10 benefits of attending Service Dispatch University:
10
Learn to reduce time spent on service calls through improved dispatching
9
Develop telephone scripts and learn proper phone etiquette to provide consistently high levels of customer service
8
Take home BDR's performance and efficiency tracking database
7
Build strategies to manage and increase maintenance agreements
6
Become a more confident dispatcher
5
Return home with a large, completed technician service zone colored map of your service area
4
Find out how to properly manage pending work
3
Better understand your role as a dispatcher and how you can help your company improve its Service Department
2
Re-energize yourself as you spend 3 days totally focused on improving your dispatching
1
Get your degree in dispatching!
Who should attend:
Owners
Service Managers
Service Dispatchers
Lead Service Technicians
Registration Includes:
Continental Breakfast
Buffet Lunch
Break Snacks
Large, colored map of your company's service area (unless you used map credit)
One (1) map per company
Course Materials & Downloadable Forms
Meet Our Trainer - Jennifer Shooshanian
Jennifer Shooshanian is a Senior Service Coach & Trainer who brings her vast knowledge and experience as a Service Manager to the Profit Coach program. She will help dealers learn to appreciate their service department as a profit center, not just as a necessary evil.
Jennifer started in the HVAC industry at Jacobs Heating & Air Conditioning in 1991. Her experience includes new construction and retro-fit, but her speciality is service. Jennifer ran Jacobs Heating service department for six years, consistently achieving high standards in efficiency, profitability, and growth. The service department's revenue and net profit had increased by over 50% using fewer technicians.
What happens after I register?
Once registered, the Event Team will be in contact with you via the email provided. You will receive a detailed Welcome Packet within 6-8 weeks of class. This will contain airport and hotel information, class agenda, what to do in the area and how to get around.
You will be able to remain in contact with the Event Team for any additional questions or concerns before or after the event.
Service Dispatch University is a 3-day class. It is important for you to arrive no later than the evening prior to class - registration and breakfast begin at 7:00 am!
FAQs
When will I receive my Welcome Packet?
Welcome packets will be sent out to all registered attendees 6-8 weeks prior to the event. This packet will include information to help you book your travel and accommodations.
Where can I contact the organizer with any questions?
For event questions, please notify Sarah Medina - Event Coordinator
The premier provider of business training and coaching services to contractors. We offer business training classes across the United States and Canada and ongoing monthly business coaching through our Profit Coach program. We can help you drive profit and growth in your business. Ask us how!
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