Service Design on the Move: Creating Better Journeys in Public Transit

Co-hosted by Harmonic Design and the School of Industrial Design at Georgia Tech
Sponsored by Autodesk

Get Involved

Want to go on your own Service Safari before the event? Learn how to conduct one with our Service Safari Toolkit and watch the Service Safari Best Practices Short for tips on capturing meaningful insights.

Whether you participated in your service safari or are just curious about improving transit, this event is a space to reflect, learn, and take action. Join the conversation and help shape the future of mobility!

With this event, we’re bringing those insights together to:

🚍 Unpack Key Learnings – What works? What doesn’t? How can we improve public transit through design and research?

📌 Engage in Interactive Reflection Stations – Share your first-hand experiences, challenges, and ideas with others.

🎤 Hear from Experts – Learn from urban planners, transit advocates, and designers tackling these challenges.

🤝 Connect with a Like-Minded Community – Network with students, professionals, and organizations passionate about better transit.

Getting here
Autodesk Offices at Coda is on the 16th floor. You will need to check in at the front desk at Coda using the email you registered with. We will have greeters downstairs to assist.

Parking / Public Transit
We encourage you to take public transit to this event. The North Avenue MARTA station is within walking distance of Coda. Street parking is available around midtown, but parking will not be validated.

Panelists

Jennifer Ball, Chief Operating Officer at Central Atlanta Progress
As COO of CAP, Jennifer impacts many facets of the people-centered growth of a thriving and economically viable Downtown Atlanta. In addition to supporting business operations, she also directs economic development, urban planning, transportation, and public realm initiatives. Jennifer holds bachelor’s and master’s degrees from the Georgia Tech College of Design.

Sally Riker, F. SAME, VP of Strategy + Growth at Atlas Technical Consultants
Sally has 27+ years in A/E/C. She chaired the Council for Quality Growth in 2024 and serves on SAME, ULI, and UGA boards. A strategic leader, she shapes policy, leadership, and mentorship. She led efforts to conserve 30 acres in Atlanta and champions infrastructure, sustainability, and community growth, making a lasting impact in Georgia.

Paul Supawanich, Global Director of Programs Employer at Global Designing Cities Initiative
Paul Supawanich is Director of Programs at the Global Designing Cities Initiative, leading global efforts to promote safe, equitable, and sustainable street design. With 15+ years’ experience, he’s worked with cities worldwide to improve transport, livability, and safety. He holds degrees from Georgia Tech and UC Berkeley in engineering and city planning.