Root Cause Analysis Fundamentals

The Root Cause Analysis (RCA) Training will introduce participants to various RCA tools that can be used in the workplace.  From the simple Five Why's Method, to Fishbone Analysis, to the more technical Cause-Effect Analyses (and more!), this workshop will allow participants to use these tools in prescribing solutions to problems in the workplace.

INCLUSIONS

• handouts
• certificate
• 1 lunch
• 2 snacks
• overflowing coffee
• WIFI access

WHERE: Mpower Learning Manila

222 Vivaldi Residences, 628 EDSA cor Aurora Blvd., Cubao, QC

OUTLINE

1. Introduction to Root Cause Analysis Tools

• Types of Problems
• Problems vs Issues

2. Situation Analysis

• Using Process Charts to Visualize Situations
• Flowchart
• Pareto Chart
• SWOT Analysis

3. Problem Analysis

• Identifying the Root Cause
• Five Why’s
• Ishikawa Diagram
• Other Root Cause Analysis Methods
• Validating the Causes

4. Decision Analysis

• Individual Decision Making Models
• Option Analysis
• Group Decision Making
• Six Thinking Hats

5. Problem Prevention

• Tracking Execution
• CPM Diagram