Relate Spotlight: Chicago

Zendesk is the leading omni-channel customer engagement software solution. More than 80,000 customers such as Gilt Groupe, Uber, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Loved by both service teams and their customers for its beautifully simple interface, Zendesk is easy to try, buy, implement, and use. Learn more atwww.zendesk.com.

Zendesk

Relate is all about exploring the complicated relationships we have with customers, with companies, and with each other. Relate Spotlight brings together our most popular topics and workshops into a half-day, hands-on, thought leadership seminar. We bring together local industry experts, customer service executives, and engagement leaders. AGENDA 12:30pm-1:30pm Lunch and Check-in 1:30pm-1:40pm Welcome 1:40pm-2:20pm Customer Service Protects and Grows Revenue 2:20pm-3:00pm What's New in Channels 3:00pm-3:15pm Break 3:15pm-4:00pm Peer Insights: Jones Lang LaSalle 4:00pm-4:45pm: Keeping it Cool in a Crisis 4:45pm-6:00pm Happy Hour SESSION DETAILS Customer Service Protects and Grows Revenue — Greg Collins, VP of Global Customer Advocacy, Zendesk Support has a history of being misunderstood as a cost center. But, support can actually be a profit center. Relating the support experience back to dollars and cents can power up value conversations that help you increase headcount to meet demand, grow the customer base, and play your role in scaling the business. Explore how to depict support as a revenue generator in your company. What’s New in Channels: Tips for Rolling with the Changes Customer service channels are evolving rapidly, and customers expect to be able to contact you where and when it’s convenient for them. In this session, we’ll take a look at some emerging channels, and share some insights we learned in rolling out Chat for our Zendesk customers. Keeping it Cool in a Crisis Keeping a cool head in a crisis isn't just a good trait, it's absolutely essential when things go wrong and your customers are expecting you to be the hero. Learn how to act fast, say the right things on the right channels, and deliver a solution quickly. In this session, you'll learn best practices for managing customer satisfaction in a crisis—including the need to be responsive and transparent. Why You Should Attend Relate Spotlight is designed for thought leaders who believe better customer relationships are a driving force in business and want training on building those relationships. Whether you’re the leader of your company’s customer service organization, an internal visionary who wants to serve your company’s employees better, or an executive who desires to transform your customer support culture, we’re here for you. What You’ll Learn Relate Spotlight delivers the best sessions from our Relate Live event series to you. You’ll hear from both Zendesk Customer Support leaders, and from Zendesk customer JLL on how they've transformed the customer experience in their Treasury Department.

Relate Spotlight: Chicago

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Relate Spotlight: Chicago

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