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The student will learn how to turn a quality problem into an opportunity, assess process and system risk and proactively react before other problems are realized. Learn the best practices to immediately address quality failures, external and internal. Define the 8D process to be followed, the method of displaying important information as a visual tool, and supporting status at a glance.Learn to utilize discipline when responding to issues through a systematic approach.
Case: Participants will conduct a root cause analysis using problem-solving tools presented and demonstrated in this session. Both internal and external field failure, customer complaints is introduced. Teams use these tools to identify, analyze and determine root cause and ultimately solve the issues. Understanding is gained through practical, hands-on exercises using common measurement gauges. Problems are introduced to demonstrate the typical formats for reporting the findings, applying solutions, corrections and improvements.
NEXUS SDI Motto: Quality Management systems have not significantly changed since 1941. Learn the quality fundamentals and define your QMS. If you dont, others will define it for you.
NEXUS: SDI Belief System: "A company exists to solve problems for its customers, we successful focus on that one thing.
NEXUS QSD is built on dependability, integrity, resolve, integration and pragmatic quality management services.
History & Background:
President: NEXUS QSD GROUP, LLC / SDI FOUNDER: L.Louis Garrett graduated from Prairie View A & M University in 1983 (Summa Cum Laude) with a Bachelor's Degree in Industrial Engineering Technology.Over 30+ years experience in lean manufacturing, quality controls, advanced quality program launch and training.
June 1984 L. Louis Garrett began his career with General Motors Corporation. He held various positions; Supervisor of Production, Statistical Process Control Coordinator, Reliability Engineer/Lean Manufacturing Administrator, General Supervisor of Production/Reliability, Quality Manager at Flint Metal Fabricating, and Quality Director of Pontiac East Truck Assembly during GM’s GMT800 launch (Chevolet Silverado & Serria). Louis later attended Central Michigan University for his Master of Science in Administration Degree.
Louis was certified in 1988 by the American Society for Quality (ASQ) as a Quality Engineer and Quality Auditor, from 1988 to 1999, Louis was trained by, Dorian & Peter Shainin, J. M. Juran, Merle Noates. He was trained on; W. E. Deming, Taiichi Ohno, Shigeo Shingo, Seiichi Nakajima, Kaoru Ishikawa, Richard Levin, Genichi Taguchi and other techniques.
In February of 2008, he formed NEXUS GLOBAL SUPPLY CHAIN NETWORK, INC a network of over 40 companies into seven strategic business units with $13.2M in new, network contracts. One of the seven SBUs, NEXUS QSD GROUP, LLC inwhich The Supplier Development Institute was created in 2007.
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