Problem Management Professional 2 Days Training in Las Vegas, NV
Our classroom and corporate training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.
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Location
For venue details reach us at info@mangates.com
PH: +1 469 666 9332 Las Vegas, NV 89128Refund Policy
Agenda
Day 1
Unit 1: IT Service Management
Unit 2: Service Restoration Overview
Unit 3: Problem Management
Unit 4: Roles and Responsibilities
Day 2
Unit 5: Relationships
Unit 6: Root Cause Analysis (RCA) Techniques
Unit 7: Measuring Problem Management
Unit 8: Problem Management Road Map
About this event
Certificate: Course Completion Certificate
Language: English
Duration: 2 Days
Credits: 16
Course Delivery: Classroom/ Virtual/ On-site
Course Description:
The HDI Problem Management Professional certification is intended for those who wish to gain a working knowledge of industry Best Practices related to problem Management. It is ideal for IT professionals who are working or are planning to work within problem Management, whether in a technical, managerial, or operational role.
The responsibilities of problem Management professionals vary from organization to organization, but they often include: assisting with the planning and implementation of the problem Management Process; performing both reactive and proactive problem Management; prioritizing and categorizing problems; investigating and diagnosing the problems; coordinating and/or executing root cause analysis; developing workarounds; and proposing changes to resolve issues.
The HDI Problem Management Professional Certification Standard is based on the concepts, Principles, and Best Practices found in various ITSM frameworks, including ITIL, ISO/IEC 20000, and COBIT.
Learning Objectives:
The roles and responsibilities of the problem Management professional The importance of detection, prioritization, and categorization Best Practice frameworks and standards for ITSM Methods for investigation and diagnosis What service restoration is, in terms of incident and problem Management Problem Management Process relationships The problem Management activity flow The relationships between knowledge Management, known errors, and workarounds The differences between reactive and proactive problem Management The interdependencies between incident and problem Management Critical success factors and key performance indicators for problem Management Proven methodologies for conducting root cause analysis The problem Management road map and how to use it in your organization
Target Audience:
- Individuals who are preparing for the HDI Problem Management Professional certification exam
- Individuals who are working or plan to work within problem Management, whether in a technical, managerial, or operational role
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Frequently asked questions
We provide Course Materials, Lunch/Beverages and Course Completion Certificate.
You can request a refund by sending an email to info@mangates.com and within 7-14 working days you get your money back.
You can reach us at info@mangates.com or enroll through our website.
We host the training through both the platform, Online and Classroom. The virtual training option can be chosen by busy professionals.
The duration of the training is 16 hours. The training will run from 9 AM to 5 PM.
Yes, we do provide up-to 25% of discount for the group registration. To enquire, reach us at corporate@mangates.com.
Once you complete the training, you will receive a globally recognized Course Completion Certificate.
Yes. You can switch your registration to a different course with a week prior notice.
Our subject matter experts are from relevant industries and are certified.
You will be credited with 16 PDUs on completion of this training.
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Mangates Tech Solutions is one of the Leading Education Industry, We Developed a more advanced, applied level of Training programs. We Designed High Quality Training programs and you can expect the same learning Experience, this made us stand out above the competition.