Presidio, Cisco, and Google Contact Modernization with Matt Patricia Q&A

A cognitive contact center has intelligence woven throughout every portion of the customer and agent experience.

Cisco has partnered with Google Cloud to offer a solution that makes it easy to deploy virtual agents quickly, to help deflect inbound interactions to the contact center and provide faster service to customers with simple, conversational self-service options via chat or voice.

Cisco is using technology such as Google AI, ML, and powerful data analytics to transform those experiences from the inside out.