Predicting Renewals & Proactively Mitigating Customer Risks

CS Circle Hasselt: Predicting Renewals Before It’s Too Late

28 September 2026 | 📍 Hasselt, Belgium

Customer Success teams are constantly asked the same question:

“Which customers are going to renew?”

But how confident are you in the answer?

Join CS Circle Hasselt for a live evening in Hasselt with Customer Success leaders and operators who are tackling renewal forecasting in the real world.

We’ll explore which signals actually matter, where health scores can mislead you, and how CS teams can identify renewal risk early enough to do something about it.

This is an in-person evening hosted by TrendMiner, bringing together CS professionals for honest conversations, practical insights, drinks, and networking with peers facing the same challenges.

🎤 Short Presentations

Predicting Renewals & Mitigating Risk

What really tells you that a customer will renew?

Our team will share practical experiences from the front lines of Customer Success from customer health and engagement signals to renewal forecasting and risk mitigation.

And we won’t just talk about the forecasts that were right.

We’ll talk about the ones that were wrong, what surprised them, and what they changed afterwards.

Meet the team

Jeff — Customer Success Operations, TrendMiner
Jeff works at the intersection of Customer Success, data, and operations at TrendMiner. He focuses on turning customer signals into actionable insights that help CS teams spot risks earlier, make better decisions, and build more predictable renewal forecasts. He’s passionate about making CS operations practical, scalable, and genuinely useful for the people working with customers every day.

Elise Breban — Senior Customer & Experience Manager, Ambassify
Elise helps customers get the most out of employee advocacy through strong engagement, meaningful content, and measurable results.

Tommy Peters — Head of Customer Success, TrendMiner
Tommy leads Customer Success Management at TrendMiner, helping enterprise industrials turn process chaos into standardized, scalable solutions through value networks, success planning, and effective change management. He spends most days coaching his CSM team to turn hard-earned experience into real customer impact. Off the clock, he’s building something with his son or behind a drum kit recording with his band.

Featured Talk by Neez Nair - Strategic Customer Success Manager

Trends in Customer Success: From Watermelon Customers to Real Customer Health

Neez Nair | 10 minute talk and discussion

Customer health scores can sometimes look great on the surface — while underneath, things are starting to go wrong.

That’s the “watermelon customer” problem: green on the outside, red on the inside.

In this short talk, Neez will explore how Customer Success teams can look beyond surface-level health scores and identify the signals that reveal what is really happening with a customer.

A practical conversation about moving from “green dashboards” to genuine customer understanding.

What You’ll Walk Away With

• Which signals actually predict a renewal — and which health-score inputs are just noise.
• How CS leaders approach renewal forecasting when the data doesn’t tell the whole story.
• What happens when forecasts are wrong — and what teams change afterwards.
• New perspectives on customer health, engagement, and renewal risk.
• Practical ideas you can take back to your own CS team.

Who Is This For?

This event is for Customer Success leaders and operators at B2B SaaS companies, including:

• VPs of Customer Success
• Chief Customer Officers
• Directors of Customer Success
• Customer Success Operations leaders
• Senior Customer Success Managers
• Customer Experience leaders
• CS professionals responsible for renewal forecasting and customer retention

If you’re the person being asked, “What renewals are at risk this quarter?” — you belong in this room.

The Evening

6:00 PM — Doors Open, Drinks & Nibbles
Arrive, grab a drink, and start connecting with fellow CS professionals.

6:30 PM — Welcome & Introduction
A quick welcome and introduction to CS Circle Hasselt.

6:45 PM — Live presentation and discussions
An honest conversation about renewal forecasting, customer health, risk signals, and lessons learned.

7:45 PM — Networking
Stay for drinks, nibbles, and real conversations with CS peers.

Come for the Insights. Stay for the Conversation.

No polished success stories. No theoretical playbook.

Just real Customer Success professionals sharing what they see, what they predict, what they get wrong, and what they do about it.

Bring your questions. Challenge the panel. Share your own experiences.

Join us in Hasselt on 28 September 2026.

Hosted by TrendMiner