• Processing information: the key to teaching and communicating effectively. (Visual, Auditory, and Kinesthetic channels that activate ego states)

• Human behavior: how and why people act the way they do. How to change your own behavior and invite others to respond appropriately. (Red and Blue ego states)

• Common worldwide communication patterns: understanding these can help you elicit the response you want from others. (Simplified way to understand transactions)

• How to deal with difficult people: “Stay Blue and people will respond you; turn Red and it’s better not said.”

• The nature of co-dependency: helping without discounting (Rescuing)

• The power of positive reinforcement: a key to relationship building (The power of positive strokes)

• How to confront diplomatically: “Carefrontation” techniques that invite listening instead of hurt feelings or defensiveness.

• Pacing and leading: Using NLP to further the establishment of rapid rapport, to resolve conflicts, and to become an effective listener. (Excellent way to cross transactions).

Please check your local time zone here. The program begins at 12pm Eastern Daylight Time in the US. The recording will be available for registered participants for one week following the program. You will receive a follow up email with the link.

Questions? Contact education@usataa.org.