Peak Performance Program Frontline Staff Training

Mammoth Lakes Chamber of Commerce

The Chamber is returning to its Peak Performance Program speaker series with Jo Zulaica, founder of Expressive Leadership Coaching. Jo has spoken across the country on how to achieve amazing results through customer service, management training and more. <A HREF="https://vimeo.com/108733773" TARGET="_blank" DATA-MSYS-CLICKTRACK="0" REL="nofollow noopener noreferrer">Watch a clip</A> of her talk on Training Excellent Customer Service.
Jo's sessions in Mammoth Lakes will be interactive with participants practicing methods that allow for service-based problem solving. Jo will discuss how to resolve problems completely with a service mentality. Both sessions will touch on de-escalating hot situations and saying no without saying no. Whether you're new to the service industry or a seasoned customer service professional, attend Jo's talk to get up to speed and inspired for the year ahead.
The morning and afternoon sessions will be the same content. Choose the best one for your schedule and join us. These sessions are free for all Mono County employees and employers.
We encourage everyone who attends to complete our free <A HREF="http://mammothlakeschamber.org/peakperformanceprogram/" TARGET="_blank" DATA-MSYS-CLICKTRACK="0" REL="nofollow noopener noreferrer">Peak Performance customer service training program</A> prior to Jo's presentation.
Jo is also offering a management training lunch. <A HREF="https://www.eventbrite.com/e/how-great-managers-motivate-their-teams-tickets-37930143079" TARGET="_blank" REL="noopener noreferrer">RSVP here.</A>

The Village Lodge Mammoth

Our {communityGuidelinesLink} describe the sort of content we prohibit on Eventbrite. If you suspect an event may be in violation, you can report it to us so we can investigate.

To report other categories of prohibited or illegal content, submit {link}