Optimizing Customer Service Chatbots - Tips from the Experts

Dashbotis a chatbot and voice analytics platform for conversational interfaces including Facebook Messenger, Alexa, Google Assistant, Slack, SMS, Kik, web chat, and more. Dashbot enables enterprises and developers to gain insights into user behaviors, optimize response effectiveness, and increase user satisfaction through actionable data and tools.In addition to traditional metrics like engagement and retention, Dashbot provides conversational specific analytics including NLP response effectiveness, sentiment analysis, message flows, and the full chat session transcripts.Dashbot also has tools to take action on the data, like a live person take over of session streams and broadcast messages for re-engagement.

Dashbot

Join us as we explore how AI-Powered Chat Bots are changing the way Customer Service operates.

Scrum Ventures

<p>Join our panel of experts as we explore Customer Service Chatbots including how to get started and best practices for increasing response effectiveness, containment, and user satisfaction.</p><h3>Panel</h3><p><a href="https://www.linkedin.com/in/henry-komsky-b4a5711/" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer"></a><a href="https://www.linkedin.com/in/derekroberti/" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">Derek Roberti</a>, VP Technology, Cognigy</p><p><a href="https://www.linkedin.com/in/paul-lasserre-a3909050/" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">Paul Lasserre</a>, VP Product Management AI, Genesys</p><p><a href="https://www.linkedin.com/in/lidderupk/" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">Upkar Lidder</a>, Developer Advocate, IBM</p><p></p><h3>Agenda</h3><p>6:00 - Doors open</p><p>6:00 - 6:30pm - Networking</p><p>6:30 - 7:30 - Panel Discussion - Speakers to be announced</p><p>7:30 - 8:30 - Additional networking</p><p></p><h3>Location</h3><p><a href="https://scrum.vc/" target="_blank" data-msys-clicktrack="0" rel="nofollow noopener noreferrer">Scrum Ventures</a></p><p>575 Market St Suite 1600</p><p>San Francisco, CA 94105</p>

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Optimizing Customer Service Chatbots - Tips from the Experts

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