Being a frontline manager is one of the most critical—and misunderstood—roles in any organization. In this talk, executive coach and product advisor Helen Harmetz shares real-world insights from her popular article, A Day in the Life of a Frontline Manager, unpacking the daily realities, challenges, and overlooked opportunities of first-line leadership.
Drawing on two decades of experience building teams, coaching new managers, and leading in both startups and large tech organizations, she’ll explore:
• What frontline managers actually do—and what they should be doing
• Why the role is often set up to fail
• The systems, support, and mindset shifts that make managers (and their teams) thrive
Whether you’re a current manager, aspiring leader, or someone who supports them, this session will offer practical strategies and thought-provoking takeaways to help reframe how we invest in frontline leadership.
