Navigating Difficult Conversations

Communication skills are a vital part of the success of any role, team, and arguably any organization. But creating and maintaining dialogue is not always easy. In fact, difficult conversations are bound to occur. But what does it take to navigate those challenging situations effectively? What does it take to foster a respectful dialogue, and create an alignment of goals? This learning program evaluates the roots of what make conversations difficult, and provides actionable strategies that increase trust, improve team relationships, increase confidence, and empower you to constructively open dialogue with anyone, about almost anything.

Key Takeaways

• Model for evaluating personal barriers to effective dialogue
• Model for expressing your point of view constructively
• Model for exploring the other person’s point of view
• Model for avoiding misunderstandings

Note: Nursing, Radiology or Social Work CEU’s Offered! (Remember to bring your nursing license)

We’re looking forward to working with you!

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