Conflict happens and having to deliver a difficult message to valued customer is never easy. It can strain relationships, jeopardize future opportunities and worst-case, end partnerships. Learn to manage your emotions and communicate tough news succinctly and with empathy. In this customer-focused interactive session you'll transform your perception of delivering difficult messages from conflict to possibility. Grasp how preparing for challenging questions, getting clear on what to say - and what not to say - will help you preserve and even strengthen your client relationships.
Behavioral Outcomes:
- Create the right mindset to build trust with your clients
- Bring solutions and frame the conversation as an opportunity
- Move towards a solution by committing to next steps
What You Will Need:
- A computer with Zoom.us video conferencing software installed. Install for free here: https://zoom.us/download
- Zoom virtual meeting link will be shared on a separate Online Event Page after you register.
What Makes Our Virtual Training Different:
Our virtual trainings are live and highly interactive. You’ll always be answering a question, discussing with a partner in zoom breakout rooms, practicing individually or with a group, or giving and receiving feedback. Passive participation is not an option!
Cancellation:
If your plans change and you are no longer able to attend the event you signed up for, please let us know 24 hours in advance so that we can offer spots to the waitlist. There is a $7 Eventbrite Cancellation fee if you cancel your ticket. Any cancellation less than 24 hours will not be eligible for a refund.
Notice:
The event may be recorded for purposes including, but not limited to, service improvement, quality assurance, and internal training. Participants grant LifeHikes the full right to use the recordings and images in printed and online publicity. The event content is licensed and may be subject to legal protection. Participants are not permitted to record audio, images, or video from the training session.
