Led by facilitators from Breakthrough Collaboration, this training session will utilize role-playing and interactive discussions to equip attendees with skills to navigate conflict in the workplace.
This will be an online virtual training taking place via Zoom.
Session Description:
Would you like to know how to open a dialogue with a colleague about a challenging subject? Would you like to know what to do when someone gets defensive, even before the conversation or efforts at open dialogue begin?
These questions and much more will be explored in this session which takes a practical approach to learning how to manage challenging conversations in the workplace and beyond.
Through real-time examples and exercises you will learn how to conduct just about any conversation without becoming defensive, ways of keeping your cool during more heated exchanges and how best to decipher and work with the underlying reasons behind most difficult conversations.
