This session will help the participants:

• Recognize that everyone has internal customers, and serving them is important.
• Understand internal customers’ needs and how to better assist them.
• Provide excellent internal service to all departments and individuals in the City of Detroit.

Registration is required to validate attendance. Please plan for possible technical difficulties and arrive 10 minutes early to the following Zoom session: https://cityofdetroit.zoom.us/j/3607870894 | Meeting ID: 360 787 0894

Participants can earn .2 CEUs per 2-hour course

• Must attend the entire 2-hour course
• Must register here, log in on time, and validate attendance
• Must participate in each activity

*The City of Detroit aspires to meet all employees’ training needs. We offer both in-person and online courses to support your personal and professional development. You may attend courses in excess of your current work hours due to furlough or Workshare, on a voluntary basis.