Lunch & Learn: Having Difficult Conversations

Difficult conversations are inevitable. If you label a conversation “difficult,” you’re more likely to feel nervous and upset about it beforehand. Changing our mindset and preparing for the conversation in a more positive way, tends to make the conversation seem like a normal exchange.

During this session participants will be able to:

• Explain what a difficult conversation is.
• Discuss the factors that affect the skills and confidence required to discuss. workplace conversations that are considered difficult issues.
• Discuss how finding the right words in the moment confrontation can make the difference in being calm and being angry.
• Recognize why resolving workplace issues quickly and informally is important to everyone.

You bring your lunch and we will provide the learning (lunch is NOT provided).”

Registration required to validate attendance and receive course materials (if applicable). Please plan for possible technical difficulties and arrive 10 minutes early to the following Zoom session: https://cityofdetroit.zoom.us/j/87244883793 | Meeting ID: 872 4488 3793

Participants can earn .2 CEUs per 2-hour course

• Participants must attend the entire 2-hour course.
• Participants must register here, log in on time, and validate attendance.
• Participants must participate in each activity