Lisbon Workshop: The Ultimate Growth Engine - Using Customer Success to Expand Revenue, Increase Profit, and Improve the Value of Your Company

Lincoln Murphy is a world-renowned Growth Architect, Consultant, Author, and Keynote Speaker. As founder of Sixteen Ventures, he’s helped drive exponential growth across the entire customer lifecycle for more than 1000 companies worldwide!

Lincoln Murphy

<H2><STRONG>The Ultimate Growth Engine: Using Customer Success to Expand Revenue, Increase Profit, and Improve the Value of Your Company</STRONG></H2>
<H2><STRONG>Event Host/Sponsor</STRONG></H2>
<P>Outsystems and Success Track Enterprise</P>
<H2><STRONG>Workshop Agenda</STRONG></H2>
<P>13.30: Welcome and networking</P>
<P>14.00 - 18.00: The Ultimate Growth Engine Workshop</P>
<P>18:00 -18:30: Break<BR></P>
<P>18.30 - 19.30: Meetup - AMA* with Lincoln Murphy (Open to a wider public)<BR></P>
<P>19:30 - 20:30: Networking, drinks and snacks</P>
<P>*Ask Me Anything</P>
<H2><STRONG>Workshop Topics &amp; Activities</STRONG></H2>
<H3>Quick Level-set on Customer Success<BR></H3>
<UL>
<LI>The Evolution of Customer Success (quick history)</LI>
<LI>Definition of Customer Success</LI>
<LI>Customer Success as an Operating Philosophy</LI>
<LI>Customer Success as an Operating Model</LI>
<LI>Customer Success Management Defined</LI>
<LI>Why all of this matters (even if you've been doing this for a while)</LI>
<LI>Q&A to ensure we're all aligned</LI>
</UL>
<H3>Customer Success-driven Growth Leadership</H3>
<UL>
<LI>Measuring Your Success and your Customer's</LI>
<LI>Customer Success-driven Growth KPIs</LI>
<LI>6 Key Drivers of High-Performance Leadership</LI>
<LI>Creating a Culture of Customer-centric Growth</LI>
<LI>The Ideal Org Structure for Exponential Growth</LI>
<LI>Creating a Growth-oriented Compensation Model</LI>
<LI>Overcoming Organizational and Cultural Challenges</LI>
<LI>And much more...</LI>
</UL>
<H2><STRONG>Why Listen to Lincoln?</STRONG></H2>
<P>I’ve helped thousands of companies around the world drive Customer Growth through my consulting, workshops, etc. so I know what works.</P>
<H2><STRONG>Lincoln's Guarantee...</STRONG></H2>
<P><STRONG></STRONG>When we’re done together, you’ll know <STRONG>EXACTLY</STRONG> what to do to make your customer's successful and drive growth from that success.</P>
<P>Of course what you do with that knowledge, whether you put it into practice and actually increase expansion within your existing customer base… that’s up to you.</P>
<P>If you think that’s a fair arrangement, then sign-up now so you don't lose your spot.</P>
<P>Don't Miss This Workshop!!!</P>