Lebanon County 9-1-1 Communications Center Observation

This course is designed to allow you the opportunity to observe alongside a certified 9-1-1 emergency dispatcher. At the completion of this course, you will have a general understanding of the following topics:

• Call Routing/Processing
• Enhanced-911 (E-911) System
• Computer Aided Dispatch (CAD)
• Radio Interoperability/Redundancy
• CLEAN/NCIC (Scope)
• AND MANY MORE INTERESTING TOPICS!

This course has been approved for (3) MPOETC CLEE credits.

Seating is limited to (1) individual on a Tuesday or Thursday with a slot in either the afternoon (2 p.m. until 5 p.m.) or in the evening (6 p.m. until 9 p.m.).

Please use FREE TICKET to reserve your spot.

Frequently Asked Questions (FAQs)

Where should I park my vehicle?

It is recommended that you park your vehicle in the main parking lot or in the overflow parking lot to the rear of the courthouse. Do NOT park your vehicle in the smaller parking lot that has law enforcement type vehicles as those parking spots are reserved.

What should I do when I arrive?

If your observation is scheduled from 2 p.m. until 5 p.m. (1400-1700) please enter through the Main Entrance. If your observation is scheduled from 6 p.m. until 9 p.m. (1800-2100) please call the non-emergency police line at (717) 272-2054 and someone will step outside to meet you. The meeting location will be in the area of the handicap accessible ramp (rear of building).

What can I bring into the event?

You may bring your cell phone, but please place it on silent or vibrate before entering the 9-1-1 Communications Center.

How can I contact the organizer with any questions?

You may contact me by clicking "Contact" below or you may send an e-mail to jleffler@lcdes.org.