Frontline Leader Course
May 6 - 8
9 am - 5 pm
When your frontline teams work together, aligned with your mission, your company moves from surviving to thriving. Leading with intent where your teams earn your customer’s business day after day is an incredible differentiator. We often promote our best operators into their first leadership role, only to skip preparing them to tow the company line and build indomitable teams.
Our 3-day frontline leader course is built for your Supervisors who are on the front lines of your company. Trust your teams to our team at Rmada United. It’ll be one of the best business decisions you’ve made.
Kickstarting Leadership where it matters the most - your frontline
Why wouldn’t you want to:
- Increase Service Quality
- Have teams that adhere to SOPs
- Not get kicked off of locations
- Increase customer service and team performance
- Have someone at the pointy end of the spear holding people accountable to achieving higher standards?
Day One
DiSC Assessment – Personal Awareness
Leadership – Roles + Styles + Ethics
Customer Service – Internal + External
Day Two
Communication – Listening (assignment + follow-up)
Front Line Tenets – Alignment + Modeling Standards
Service Quality – Accountability + SOPs + Safety + Process
Day Three
Mentoring/Coaching – Paving the way for Successors
Feedback – PIPs + Evaluations + Documentation
Put It Together – Discipline + Resiliency + Diversity
