Question 1

What is included with my ticket?

Accepted Answer

There are only two ticket types, now sold exclusively on Eventbrite: Day Time and Day+Night. Night-only tickets have been removed to ensure fairness and full access to programming. If you bought a Night-only ticket, it is now valid for both Day and Night entry.

Question 2

I bought tickets via Umoh. Are my tickets still valid?

Accepted Answer

Yes. All tickets from Umoh and Eventbrite are valid, official tickets for our festival.

Question 3

I purchased a concert-only ticket on Eventbrite. How may I exchange it for all-inclusive?

Accepted Answer

There is no need to request the change. All night time tickets will be automatically updated and valid for entry during the day.

Question 4

What is your refund policy?

Accepted Answer

For eventbrite, you can request a full refund (excluding processing fees) up to 7 days before the event. For Umoh, you can only request a refund up to 30 days before the event, which has already passed. However, we do honor ticket transfers. Please review the full terms and conditions.

Question 5

I bought the wrong ticket. How do I get an exchange or refund?

Accepted Answer

Request a refund through Eventbrite using their instructions. If you used Apple Pay and cannot access your ticket, contact the organizer via Eventbrite with your order # and correct email. We will update your details and resend your tickets.

Question 6

Is Day 3 sold out?

Accepted Answer

We had an overwhelming amount of ticket purchases for Day 3 and are actively reviewing how many tickets we have left. However, we have released a limited quantity of tickets.

Question 7

Why did prices decrease for Day 1 and Day 2?

Accepted Answer

We received feedback that it is more difficult for attendees to come to our event during the weekday due to work, school, and other commitments. To encourage everyone to attend all days of the festival, we have adjusted prices accordingly.

Question 8

Why are prices higher for Day 3?

Accepted Answer

Each day of the festival offers something different, and ticket prices are adjusted to reflect demand and programming. Day 3 features the most in-demand performances, while we’ve kept earlier days more affordable to make it easier for more fans to join throughout the weekend

Question 9

What if I already bought Day 1 and Day 2 Tickets?

Accepted Answer

Please send us an email at admin@unitedkoreanfounders.com with your order number and purchase platform. We will work with you to process a refund of the difference.

Question 10

I bought a 3-Day conference ticket, but Eventbrite shows one date—does it cover all 3 days?

Accepted Answer

Yes - as long as your ticket mentions “3 Day” you may use this to attend the event on all 3 days.

Question 11

Can I buy tickets at the door?

Accepted Answer

Any and all available tickets will be available for purchase on Eventbrite, even on the day of the event.

Question 12

What time should we arrive at the festival?

Accepted Answer

All ticket holders (regardless of ticket type) can start checking in starting at 7:30 AM on October 16, 8:00 AM on October 17, and starting at 7 AM on October 18.

Question 13

What is the check-in process for Conference attendees?

Accepted Answer

All attendees receive a name tag with their name and affiliation. If you have multi-day access, your name tag will list the days you’re attending and can be reused—no need to check in again on later days. Please don’t lose your name tag, as it’s required for entry.

Question 14

What is the check-in process for Concert attendees?

Accepted Answer

Concert attendees receive a name tag, a wristband, and a numbered ticket for concert entry order. Wristbands must be worn at all times and are non-reusable and non-transferable. Concert attendees must check in each day to receive a new wristband and numbered ticket for that evening’s concert.

Question 15

What do you mean by “numbered ticket” for concert entry order?

Accepted Answer

To ensure concert attendees enter the venue in an organized, safe manner, we are handing out a numbered ticket, in order of check-in.

Question 16

Can someone else pick up my wristband or name tag?

Accepted Answer

No. Each attendee must check in personally and can only pick up their own items. If someone purchased your ticket for you, make sure you have your own ticket email ready at check-in. The name on your ticket doesn’t need to match your ID—we can adjust your name tag when you arrive.

Question 17

Does the name on my ticket need to match my ID?

Accepted Answer

No. The name on your ticket does not need to match your government-issued ID. However, you can still only check in once and receive one wristband under your name.

Question 18

Why do I need to show my ID at check-in?

Accepted Answer

A: All guests must present a valid government-issued photo ID for age verification. Individuals under the age of 21 will be issued a separate wristband and will not be permitted to purchase or consume alcoholic beverages within the venue.

Question 19

When can we start lining up for the night time concert?

Accepted Answer

The line to enter the concert venue begins promptly at 6:00 PM each night. Entry will be based on the number on your ticket that you will receive upon check in.

Question 20

Is the concert standing or seated?

Accepted Answer

The concert will be standing only.

Question 21

What time does the artist performance start and end?

Accepted Answer

The concert will begin at 7:00 PM and end at 12:00 AM.

Question 22

What should I do before the concert begins?

Accepted Answer

Until the performances begin, you will be granted entry to the rest of the festival grounds, giving you access to various Korean F&B vendor booths, K-Beauty/K-Fashion/K-Lifestyle booths, and keynotes from industry experts and leaders.

Question 23

I  am not Korean. Can I still enjoy the keynotes and other programming?

Accepted Answer

Some of our speakers will speak in English, but for all programming, we will have AI generated subtitles in English for those who do not speak Korean.

Question 24

Can I exit the venue and return at any time?

Accepted Answer

Yes, as long as you have a valid wristband you may leave and re enter the venue at any time.

Question 25

What is the order of the performances each night?

Accepted Answer

We will be releasing information on the order of the performances closer to the event date. The full line-up for each day is as such: Day 1: So Hee Song, Soyou, Sam Kim, Sohyang | Day 2: Jiselle, Seori, Yves, TripleS | Day 3: sokodomo, GIRIBOY, Zion.T, Cortis, Epik High

Question 26

What is the capacity of the concert venue?

Accepted Answer

The concert venue holds up to 3000 people.

Question 27

Are there any prohibited items?

Accepted Answer

All guests are subject to bag search. Prohibited items: beverages (sealed water ok), bottles/flasks, coolers, drugs, fireworks, flammables, lasers, food, GoPros, hydration packs, large backpacks, weapons, cameras, scooters, selfie sticks, stools, non-collapsible umbrellas,  radios/broadcast kit.

Question 28

I heard there is a Welcome Party event for the festival. How do I get tickets?

Accepted Answer

We are currently sold out of our Welcome Party tickets and do not plan on adding any additional tickets.

Question 29

Is there an age limit to attend the event?

Accepted Answer

No, but we will be handing out wristbands for under age attendees as we will be serving alcohol at the event.

Question 30

Am I allowed to bring cameras or other recording devices?

Accepted Answer

Cameras are strictly prohibited from the concert venue - you may take photos with your phone, but no recording will be allowed.

Question 31

What food options are on-site? Will there be choices for dietary needs?

Accepted Answer

We will be featuring Korean food and beverages from iconic Korean-owned brands and restaurants such as Okdongshik, Odre, Take31, Samwoojung, Seoul Salon, and more. We will have vegetarian-friendly options available.

Question 32

How much will food prices be?

Accepted Answer

Food prices will be between $10 to $20.

Question 33

Will there be alcohol on premise?

Accepted Answer

Yes! Hwayo, a premium Korean soju brand, is our official sponsor. We will also have Korean alcoholic beverages such as beer, makgeoli, wine, soju, and cocktails.

Question 34

Do you take cash, card, or tap to pay?

Accepted Answer

We do not accept cash - card and tap to pay only.

Question 35

How do I get to the venue? Is there parking on-site?

Accepted Answer

We highly recommend you take public transportation (train, bus, ride share, etc.) to get to the venue. The closest train stations are High St-Brooklyn Bridge (A, C) and York St (F). Once you get off the train, walk to the Navy Yard. We do not have any parking spots available on-site.

Question 36

Is there an age limit to attend the event?

Accepted Answer

There is no age restriction for the night concert. However, attendees under 18 are strongly encouraged to be accompanied by a parent or guardian.

Question 37

Are you still taking volunteers?

Accepted Answer

Thank you for your interest in volunteering for KOOM festival. At this time, we are no longer taking volunteers. Please be on the lookout for future volunteer opportunities! All applicants who have been selected to volunteer have received an email from us.

Question 38

Will there be lockers or coat check?

Accepted Answer

There will be a coat check available for a small fee.

Question 39

Will there be any samples?

Accepted Answer

Yes, we will have a bounty of samples of Korean skincare, lifestyle, and fashion brands.

KOOM (꿈) Festival 2025

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KOOM (꿈) Festival 2025

More events from United Korean Founders

Discover more events from United Korean Founders, from Music to other experiences you might love.

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