Knowing your client - Risk, Capacity and Identity in Virtual Instruction Taking

About this event

In an increasingly digitalised and modern world, paper is being swapped for online documents, and instruction taking practices have been radically changed. We embrace change here at CTT Group. But we also understand the need to accommodate and risk assess these developments.

Do you know all the risks involved in virtual instruction taking for yourself and your business? More importantly, do you know what you can do to mitigate those risks?

Join our Client Care Team Leader Elizabeth Shimmell and & Our Junior in-House Counsel, Michael Hughes (LL.B (Hons)) Trainee Solicitor in CTT Law Ltd for a review of instruction taking practices, and confirmation that you are following best practice in the virtual world.

Agenda:

Risk and future claims against the instruction taker

Potential claims that could arise and what you can do to protect yourself

Larke v Nugus and a reminder of case law in this area

Paperless working and how it can help

Virtual instruction taking

Capacity when taking instructions virtually

How to know who you are taking instructions from

Overcoming client objections to testamentary capacity assessments

How to ID your client

What ID is acceptable?

How to obtain ID securely

What checks are carried out on the ID?

Get in contact with us today for further information:

T: 01926 514 390 ext 170

E: partnershipteam@ctt-group.co.uk

W: www.ctt-group.co.uk