Question 1

Where is the performance held?

Accepted Answer

This performance takes place on the 4th floor of Joffrey Tower at 10 E. Randolph Street, in the Black Box Theater (Studio A). Guests may enter through the first-floor lobby. The elevator to the 4th floor will unlock for guests 30 minutes prior to each performance.

Question 2

Do I have to bring a printed ticket to the event?

Accepted Answer

No, physical printed tickets are not needed to check in. You can check in using the mobile ticket on your phone or by presenting the name your ticket is reserved under.

Question 3

How can I reserve accessible seating?

Accepted Answer

To purchase accessible seating for your performance, please select the Accessible Seating option when checking out. Requesting accessible seating after purchasing tickets may result in payment of a ticket transfer fee.

Question 4

Where can I park?

Accepted Answer

There is an Inter-Park parking garage located next to Joffrey at 20 E Randolph St that charges by the hour. Individual parking stickers are available for purchase for $17 at Joffrey Reception. Additionally, there is limited paid street parking in the surrounding area.

Question 5

Can I purchase tickets at the door?

Accepted Answer

Tickets will not be available to purchase at the door. We highly recommend purchasing your tickets well in advance to ensure seating at your preferred performance. Tickets may be purchased online up until the show starts.

Question 6

The show is sold out. Can I be put on a waitlist?

Accepted Answer

The waitlist for this show is currently closed. If you are looking to purchase tickets, we recommend checking back each day leading up to the show to see if anyone has cancelled tickets, making more available to purchase.

Question 7

What happens if I arrive late?

Accepted Answer

Doors and elevators to the performance close 15 minutes after the performance begins. Admission after the doors close is not permitted. For sold-out performances, tickets not checked in 5 minutes before the performance begins may be released to patrons on our waitlist.

Question 8

Can I transfer my ticket?

Accepted Answer

You can transfer your ticket to the correct show, however, this must be done a laptop or desktop computer. Tickets are not able to transferred on the mobile app. See instructions here: https://www.eventbrite.com/help/en-us/articles/337796/how-to-transfer-to-a-different-event-or-ticket-type/

Question 9

What is the refund policy?

Accepted Answer

Tickets are non-refundable.

Question 10

Am I able to purchase Joffrey merchandise anywhere?

Accepted Answer

A selection of Joffrey merchandise is available for purchase at Reception on the 3rd floor of Joffrey Tower. Joffrey Academy does not accept cash as a form of payment.

Question 11

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