ITIL v4 Foundation introduces candidates to ITSM, the Service Value System (SVS) which describes how all of the organization's components and activities work together, as a system, to facilitate value creation. ITIL SVS addresses many working approaches such as Agile, DevOps, and Lean, in addition to the traditional process and project management through a flexible and value-driven operating model.
This course provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. You will learn the importance of ITIL® 4 and its guiding principles. You will also learn the key concepts of Service Management and the four dimensions of Service Management.
Our ITIL Foundation training focuses on the key elements, concepts, and terminologies associated with ITIL service lifecycle management. By the end of this ITIL certification, you will understand how ITIL 4 evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.
Key Features:
- 16 hours of Classroom/Instructor-led online interactive training
- Industry-based case studies & real world-examples
- Chapter end quizzes & simulation exams
- 16 hours of PDU certificate
- Exam fee included
- 24/7 customer support
What are the prerequisites for this course?
No prerequisite is required to take the ITIL 4 Foundation Certification exam. However , it is recommended for candidates who are familiar with IT terminology and have IT-related work experience.
Why ITIL® 4 Foundation?
ITIL® is a widely adopted body of knowledge and best practices for successful IT service management that links with training and certification. ITIL® 4 Foundation Certification Training Course provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated, and integrated system for the effective management of IT-enabled services.
Who should take this course?
ITIL 4 Foundation is suitable for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. The certification also applies to IT professionals who work within an organization that has adopted ITIL and so need to be aware of and contribute to the overall service improvement program.
ITIL 4 continues to support the ITSM community while expanding to a wider range of professionals working in the digital world, guiding how IT interfaces with and leads the wider business strategy.
Course Objectives:
At the end of the program, the participants will be able to:
- Identify the principles and concepts of IT Service Management based on ITIL
- Identify the Best practices for implementing ITIL in an organization
- Define the terminology used in ITIL
- Identify the concepts and definitions used in the Service Lifecycle
- Define Service Strategy concepts
- Define Service Design concepts
- Define Service Operations concepts
- Define Service Transition concepts
- Define Continual Service Improvement concepts
- Define the roles, processes, and components within key areas of IT Service Management based on ITIL
- Prepare the participants to take the ITIL® Foundation Certification Exam
Why global Corporates prefer Learning Zone Inc as a training partner
A provider of Enterprise Learning Solutions (ELS), Learning Zone Inc creates industry-fit talents through training, coaching, and consulting by globally-acclaimed trainers. Much of Learning Zone’s repute in co-creating business value stems from:
- Training delivered in 45+ countries.
- 250+ industry-relevant courses.
- Consulting and coaching to transform organizations.
- Trainers with experience in Retail, E-commerce, Energy & Utilities, etc.
We stand out because
- Best value for time & money invested.
- Get trained at the best fee compared to other vendors
- The discounted fee offered for 5 and more attendees
- Training delivered by the industry expert
*We do conduct corporate training in your preferred location and dates with no additional cost.
Contact us for more information:
Name: Debbie Riel
Email: debbie.riel@learninzone.com
Phone: +1 302.251.9769
